Start with the INCREDIBLE location. I sincerely believe you won't find a better location to stay in all of Tuscany. It is surrounded by history, shopping, restaurants, and entertainment. Plus, it is near the railroad station and bus stops.On the downside, the stairs! 62 of them in a narrow, unlit, stairwell. Imagine luggage and packages being carried up those stairs.Also, you will be checking in at an office outside the historic city before finding your own way to the apartment. However, Flavia and Monica were both delightful.The air conditioning is one small wall unit in the main living area.The third bedroom and washing machine are up another flight of stairs in the attic with a 4-foot (or less) ceiling.