Secluded Luxury Pool Home, Close to Disney w/ Oversized pool Special offers now

I tried to work with these people the best I could. The cameras were and are listed on the web site. They are positioned to show the back door and the lake.in back of house. I called the renters and explained this and told her if this bothered them to put a bag over them while they were there. The cameras were there for security as described on the website. Not sure what they are talking about with beds the king is about 2 years old and both queens are only a year or two older. They did say baths and kitchen were updared. Most groups that stay here are happy as can be. Not sure why this group was not happy. They did get to stay two nights with heated pool for nothing maybe that's it.

We never got a call or message from this group while they were at house. if so we could habve corrected any problem they had. I believe they were just looking to get a refund all along. The crib they complained about is a portable crib which folds up for storage at house. it has safety clasps on it when it is opened. If they couldn't figure out how to work it they could have called. The bed in the master has a mattress which is less than 3 years old. its total use is probably less than 1 year at a full time house. Not a part time rental. As for the home decor. Both bathrooms have been totally redone over the last 2 years. The family room and kitchen furniture are about 3-4 years old. The bedroom furniture is older but all mattresses have been replaced. As I stated earlier every once in awhile we'll get a renter who drums up problems expecting to get a refund. If there was an actuall problem and we couldn't remedy it I would bend over backward to make my guest happy.

Thanks Jeff we try to make every ones stay as nice and pleasant as possible.

Thanks for the kind review. If you ever get back to the lower 48 look us up. Repeat renters get a 10% discount. Pat

Thanks for the kind words. Thats what we like to hear. Makes the whole process worthwhile.

Hi clave glad you had a good time in the house and you're welcome back

Thanks for the kind review. Also we do discount the property to previous renters. So next time you come to Florida give us a try again.

I responded to Stephen immediately when called. He had some basics to his complaint. To my management's defense a hurricane had just come through a couple days before blowing dirt and debris everywhere not to mention trees and bushes needing clean up. I suppose management could have done better at trying to get the property prepared but we're limited time wise..

Where do I start. We supply toilet paper and paper towels to get you started for a few days not your entire stay The TVs get out of sinc occasionally from previous renters fooling around with them. As for being out of date, we just put in new sofa, love seat and 2 chairs. Plus the kitchen table and chairs were just put in. Not sure what this renter was looking for.

These renters were looking for a rebate in their rental fee right off the bat.. They came in to the house complaining of Amen to the house complaining about things of no consequence or Supportive fact. She says I never responded yet I responded to her at least 4 times I had the management company come by and clean the pool which had some Small leaves floating in it from the surrounding landscape. He had cleaned the pool the day previous to their arrival. She sent me a picture of a rag which had wiped the flat surface of the stove top and had a slight amount of Dust on it. She thanked me after this and I heard nothing else from her the rest of the time she was in. We have had numerous renters over the previous couple months and everyone has reported it's .cleanliness and great house that was provided.