2/10 Terrible
Candace G.
30 jul. 2025
Le gustó: Limpieza y ubicación
No le gustó: Check-in
I was forced to find a new place to stay when I arrived. Despite the fact that I contacted the owners about my disability and was told there were no stairs but a heavy front door, the ledge to even get in the front door was at least 2 feet high and the door was not just heavy- it was impossible to open without two fully functioning hands and significant body weight applied while turning the key. I have the use of only one hand which I told them and it was not possible to get in and out of the apartment. Both the lady who showed up to let us in and my husband had great difficulty opening the door and they have strong fully functioning bodies. . It was similarly difficult to open the door from the inside and I could not risk getting trapped inside or locked out of my home for the week. I find it hard to believe that others have not had similar trouble and yet the owners have not refunded even though I had already paid for the entire week They had the insensitivity to offer me a 5% discount on my next stay! Unbelievable!!
Candace G.
Se hospedó 7 noches en julio de 2025
