6/10 Aceptable
Lisa M.
5 ago. 2025
Le gustó: Check-in y ubicación
No le gustó: Comunicación
Property was mostly fine, host Not so much
The property is older but had some nice upgrades to bathroom and kitchen. We booked this property because it had a pool and spa as it was just my husband and we and did not need all the space but an enclosed pool with spa was a priority to us. However after the first night the spa did not work and it appeared the pool also stopped cleaning/cycling. I notified the host Martina right away but she seemed bothered. I tried to determine if she would try to resolve the situation and she said initially she would have someone out to check pool/spa. No one ever came out. I messaged a couple more times on day two and three of as no one came out to attempt to resolve . I asked for partial refund as we could not use the spa. She said she would work something out once issue is addressed, I was unsure what she meant and when I did not receive reply, I messaged again and shared my frustration with the communication. The host never replied to my last two messages. I feel this is unacceptable. I would NOT recommend booking with this host. I have NEVER had a host just ignore me. My communication was respectful and remain solution focused but It seems customer service is not a top priority for this host. It seems the pool and spa are in need of maintenance.
Lisa M.
Se hospedó 4 noches en julio de 2025
