House Fornaci

La ringrazio per la sua recensione: teniamo in grande conto l’esperienza dei nostri ospiti perchè solo con i vostri feedback possiamo migliorare e offrire un servizio all’altezza delle vostre aspettative.

Thank you for your review: we take the experience of our guests into great consideration because only with your feedback can we improve and offer a service that lives up to your expectations. However, we would very much like reviews to respect a logical criterion and not reflect personal feelings. Unfortunately the booking did not start in the best way as you, as a guest, were upset because you had to pay the difference of 2.50 euros in city tax as the municipality of Rome decided to raise this commission. Unfortunately, it is something that does not depend on us property owners, it is a tax that you pay to the municipality of Rome. As soon as I alerted you to this change, your anger was unleashed and I think this can also be understood from the words you used? Why all this nastiness? You wrote that you don't know why I call the dining room the "dining room." The room you describe in the review is exactly what you see in the photos on the site. If you don't like the dining room with just a table and chairs but would also prefer a sofa why did you book here instead of booking elsewhere? Unfortunately after Covid we did not have the necessary funds for an annual renoval as we did in previous years, but an apartment that has not been renovated recently is not dirty. We do the cleaning every time at every check out and it takes us 4 hours. No one has ever complained about the cleanliness, we have always had the best service. I'm especially sorry because during your stay you never showed any complaints about the apartment. In fact you even asked us to stay longer. This attitude is quite absurd, there is no respect for those who work. It is not correct during your stay to behave as if everything is fine and then enjoy being critical and despising the work of others. I can absolutely accept any criticism but not that the house is dirty and unsafe. We have a locked cupboard full of cleaning products that we change every week. We wash everything with bleach and household and anti-allergen products. You stayed with us for several nights, if the house was as disgusting as you described it in your mortifying and demeaning review of our work I don't think you would have stayed all that time. Thank you

Thank you for your review, however I would also like to clarify some points: Thank you for your review, but I would also like to clarify some points: Rome is a huge city, and to reach any place you need to travel by public or private transport. you can't think that it's all on foot. In fact we are near San Pietro, but San Pietro is far from the Vatican museums because you enter another area. I remind you that the Vatican is a state and even if it is the smallest state in the world, it is still very large and you cannot think of being able to tour it in two minutes. For this reason, St. Peter's Basilica is a two-minute walk from us, but you have to walk about 900 meters from there to get to the entrance to the Vatican museums. In the house there are three bedrooms, two bathrooms, a kitchen and a living room. I don't know what you mean by living room, but there is a fourth room in the house dedicated to lunch or dinner with a very large table. We didn't put a sofa but that doesn't mean it's not a living room. Personal supplies of shampoo are not provided as advertised, only hand soap and a KIT of THREE towels per person are provided. It is not correct to say that we provide one towel per person. Among other things, we provide a shower towel, a face towel and a bidet towel. Each person has a kit made up of these towels. Among other things, during your three days with us you never asked us for replacement towels. The mocha is the way we Italians make coffee. It is a very useful tool and it takes 5 minutes to make coffee. We prefer to make this very versatile tool available rather than automatic coffee machines which often break and are all different to use and can often crash or break depending on the guests. The coffee moka, in addition to producing better coffee, is simple and indestructible. I'm glad you liked the area, it's one of the most INN areas of Rome and that's why it's very lively, from the early hours of the day. In fact, the apartment is located in front of the road that divides the Vatican with the city of Rome, for this reason we recommend the apartment to those who want to visit the city. I remain at your disposal Kind regards

Thank you for declaring yourselves guilty and with bad education. 1. Your credit card was always refused and we had issues for your payment from the beginning 2. reserved the apartment for a precise number of people. You cannot host additional guests without communication and without paying for their stay. The price is based on the number of people. Do you think that other people are stupid? Why don't you reserve the apartment and pay for 1 people then show up in a group of 14? 3. In Italy and in the other rest of legal tourist place for stays is always required to identify the guests. Is an anti terroristic law all around the world. You show you passport even at the airport so it's the same for holiday houses and b&b. Why are you surprised of that? We informed you about our policy and rules as soon as you made the reservation. 4. We also inform you about the city tax that was included in the voucher as soon as you book on vrbo 5. The rest is your speculation about us being happy of cash or the cleaning lady being surprised to see you. Your judgement seems compromised as soon as you have have problem in paying for the service and identify yourselves. To specify, we have sum up, PayPal, bank transfer, cash and credit card pos to make the payment so it's your wrong information. 6. We also made you free favour letting for free bags while cleanings and again you had another chance to prove your bad behaviour: when you check out is not possible to use the house, expecially when the cleaning staff already clean it and prepare it for other guests...also the palace entrance is not a place to stay like an hotel hall because the people who live in the palace need to enter or exit so if you stay in front of the door with all the bags you will block people and it's not possible walk and this is why we asked you to stay outside. Thank you for your review. In this case I'm very happy when guests goes out because people like you are not welcomed. You need respect for people working Thanks