La Cubana Apartment by Hello Homes Sitges

Dear Guy, Thank you for sharing your feedback with us. We appreciate the opportunity to address your concerns regarding your recent stay. First, we are glad to hear that overall, you found the place to be satisfactory. Regarding the second room, the size of the rooms is accurately reflected in the listing, and we strive to provide clear and honest descriptions so that guests have accurate expectations. As for the stains on the couch, while we ensure that our cleaning standards are rigorously maintained, we understand that wear and tear can occur, especially in a frequently used vacation rental. We apologize if this affected your perception of cleanliness. We would like to assure you that the couch is thoroughly cleaned between guests, and any visible stains are treated promptly. We will re-evaluate the condition of the couch and take any necessary action to ensure it meets our high standards. Regarding the shower, mold can develop quickly in humid environments, especially in bathrooms, despite regular cleaning. We deeply regret that this issue was present during your stay. Please know that our cleaning team is diligent in addressing such issues. We take all feedback seriously as it helps us to maintain and improve the quality of our accommodations. We believe that our pricing is competitive and reflective of the amenities and location, but we understand your concerns and will consider your feedback as we continuously evaluate our offerings.