Amazing luxury villa. Ideal house for couples and families to relax and enjoy

Firstly we always listen to all guests and their observations. However, we have been in this business for many years and have seen all sorts of tricks pulled by guests. All our houses are prepared to the very highest standard with fresh linen and towels, FULL clean and preparation on the day of arrival complete with extensive quality control checks, and the preparation of this villa was no exception. We always try to meet every guests requests if at all possible. Accordingly, we refute any allegations of dirty/dusty linen, kitchen surfaces etc. This guest arrived about 22:00 on a Saturday night and we tried to meet the guests requests at that hour – and again on Sunday morning. The complaints are largely exaggerated or plain false. He also complained about items which he said were missing but actually were in the house the whole time. It was very clear what he was seeking to achieve. We offered him the option to leave the property as it clearly was not to his liking with a refund of unused nights accommodation, which he refused of course, because that wasn’t what he was aiming for. His comments aren’t unexpected from guests who´s main aim has failed. We have countless 5* reviews on all our properties but you will never succeed with this type of visitor. All the 5* reviews on this and the other sites for our properties prove the point.