ルナマール - 6BR 5. 5BA | 14人寝る|プライベートプールのあるテラマービーチの運河の家

Thank you for sharing this feedback. I am very sorry the pool was not clean and that your family’s expectations were not met. This is not the experience we aim to provide, and your comments will be shared with the appropriate team so the pool maintenance process can be reviewed and improved.

Thank you for sharing such thoughtful feedback about your stay. We are glad the bay location, pool, and paddle boarding worked so well for your family and that the home provided plenty of space for everyone. It is wonderful to hear that your kids enjoyed it and even preferred the bay. We truly appreciate you choosing this property for your Galveston visit and are pleased you had an amazing time.

Thank you for sharing this detailed feedback. We are sorry for the inconvenience caused by the exterior access to the bedrooms and understand how this can be difficult for families with young children. We also apologize for the condition of the pool area and the delay in getting it cleaned. Your comments have been shared with our team so we can improve our listing descriptions and housekeeping response. We appreciate you taking the time to let us know.

Thank you for the wonderful review of Luna Mar. We are so happy to hear you had a fabulous time. We look forward to your return trip!

Thank you for the wonderful 5-star review! We look forward to you staying with us again!

We are so glad your family enjoyed their stay at Lunar Mar. Fishing & swimming......awesome time! We look forward to your return visit!

Great to hear that you enjoyed your stay at our beautiful Luna Mar! Thank you so much for the 5-star rating!

I am glad you enjoyed your stay at Luna Mar! Thank you for the wonderful review!

Thank you for the 5-star review!

Thank you for the 5-star rating! We would love for you to stay with us again, please check out our pet friendly homes!

Thank you for your review of Luna Mar. We are glad to hear you enjoyed your stay & we look forward to you returning!

Thank you for your review. We appreciate your feedback and are glad to hear that the property overall met your expectations. The cleanliness and ease of check-in/check-out are positive aspects that we will continue to maintain. We will also address the outdoor maintenance needed. As a new property, we are committed to ensuring the best possible experience for all our guests. Your continued trust in Ryson is greatly valued.

We apologize for the issues you experienced. We strive for accuracy in our listings and are sorry for any inconvenience. We'll review your concerns and work to improve. Your feedback is valuable. Thank you for bringing this to our attention.

Hi Diana! We're happy that you enjoyed Luna Mar! The fishing lights are fully operational now, so you can fully enjoy the home. We hope to see you back!

Thank you for sharing this detailed feedback. We are glad you enjoyed your stay overall, and we are very sorry for the maintenance issues and the delay in responding to you. Your comments about the doors, dock, and master bathroom electricity are very important, and we have passed them to our maintenance team for prompt inspection and repair. We understand how frustrating this was and will work to improve our response time so this does not happen again.

Glad you enjoyed your stay at Luna Mar! Thank you for the wonderful review!

Thank you for the 4-star review! We are glad you enjoyed your stay at Luna Mar. All of our properties get a starter bag that includes an extra trash bag, a small dish liquid, 2 dishwasher tabs, 2 laundry pods, a kitchen sponge, a roll of paper towels and a roll of toilet paper for each bathroom. Our rental agreement includes a page with a list of "items to bring" to assist our guests in purchasing what they need for the home. We hope you stay with us again!