Check in easy. Communication good but did not contact manager except for spa. Location central though the area is old and a bit rundown. Good value. There are many amenities, most we didn't use or try. Master suite is large; no closets. did not use sauna, fireplace, microwave, jet tub, coffee maker, wine cooler or copier. Great view. Never an issue with no hot water. Other rooms used upstairs had carpenter ants, a crib, Xbox, some old children's toys. The flip flop room sleeps eight and is a large room. However, there is only one small lamp to light the room at night. All beds were comfortable. The garage has a ping pong table but we couldn't figure out how to set up the net. Pool table was great fun. Shuffleboard was fun as well. No kayak but a SUP was available. Of the two water bikes only one worked. Cornhole also available. The gate to the lake is not locked, the indoor stairs are open and infants may fall easily. Outdoor stairs are floating and go up to the 2nd floor as well as the top. There are two firepits-one on top with some broken furniture and one by the lake that didn't ignite. The spa was filthy upon arrival but we let the manager know and it was fixed. However, it only stayed heated for one day and we could not figure out how to adjust the temperature. So, we used it way less that we planned. This spa seats four and with a property that will sleep 16 we all felt it should be much bigger (there were 6 adults and two preschoolers). There is a bit of sand, with toys for kids. High chair and infant bath tub also available. A few steps to the entry and then again after entering. Kitchen was good size. Has been remodeled. It would appear that a some updates have been done while other areas are still old. We could not really figure out the microwaves (did not reheat well). W/D worked well. Plenty of TV's but couldn't get on and off to work (probably our issue). Lots of cookware and dishes but no cupboard space for groceries. One major burner on range top did not light. Tap water tasted great. Knives were terrible, but you expect that. Some spices available. Grocery stores nearby. One of the dishwashers is missing wheels so you need to lift the rack in and out.