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2/10 Terribile
Elizabeth C.
27 set 2021
Repairs Needed; Unresponsive/Rude Mgmt
Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was more than happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The home itself has nice 'bones' but is in need of much repair and maintenance. When we arrived, the smoke detectors were hanging open with no batteries, the lightbulbs in all the showers were burnt out, and the duvet on one of the beds was covered in dog hair, as were the rugs. I texted the caretaker within an hour of checking in. After 3 hours with no response, I contacted the Property Mgr, again with no response. I continued to text and leave voice messages with both. Finally 5 hours after checking in, I reached each of them. Both were dismissive of the safety issues I raised and actually questioned why I needed them fixed. Finally, by 9pm, our most pressing concerns were addressed. Also, potential guests should be aware that the photos and property descriptions do not match what guests encounter: The "Krups coffee accessories" is a Mr. Coffee. There is no toaster oven. The "wood burning kiva fireplaces," all shown with fires blazing in the photos, have signs indicating to not use them. Each has a single battery operated candle in it, but the batteries don't work. The casita has no espresso machine. The guest room's twin beds have been replaced by a queen bed. Not all the windows are operable. The sliding screen door to the kitchen has holes and does not fit on the slider. The sliding door in the master bedroom does not lock. The master bathtub/shower is extremely slow to drain (takes several hours) and had centipedes crawling up from the drain. It's too bad that the care taker and property manager were so unresponsive and dismissive, because with some serious attention to maintenance and repairs, Casa Kachina could be a beautiful get-away. The neighborhood is quiet and peaceful, and the views were lovely.
