ボルケーノビレッジシンビジウムハウス - 緑豊かなプライベートセッティング - 5分2国立公園＆ビレッジ

Thank you for your wonderful feedback. We are so happy to hear you enjoyed your stay and all of the great amenities this unit has to offer. Mahalo once again for choosing Casago Kona LLC and we look forward to welcoming you back.

Aloha Nikki, Thank you for taking the time to share your feedback and for staying with us at Cymbidium House in Volcano Village. We appreciate your comments and are sorry to hear that your experience did not meet the level of hospitality and care you have come to expect from your previous stays in Volcano Village. We understand how important the small details are when creating a comfortable and welcoming vacation experience. We sincerely apologize for the concerns you experienced with the cleanliness, including the cobwebs, soap items, and the condition of the provided kitchen equipment. We also regret that your request for a working can opener was not handled in a way that felt helpful or accommodating. Your feedback regarding communication and the overall condition of the home has been shared with our team for review and improvement. Thank you again for bringing these concerns to our attention. We value guest feedback and will use it to help improve our standards and ensure future guests have a more positive experience. Mahalo, Casago Kona Reservations

Aloha Sharalynn, Mahalo for your wonderful review! We’re so glad to hear your stay at Cymbidium House in Volcano Village was well timed for your visit to the volcano and that you enjoyed the convenient location, quiet atmosphere, and having a kitchen available during your stay. We appreciate your feedback about the addition of a Keurig, that’s a helpful suggestion and we’ll share it with our team for consideration. We’re thrilled to hear you’re planning to return, and we truly look forward to welcoming you back again for another relaxing Big Island stay! Mahalo, Casago Kona Reservations

Thank you for your wonderful feedback. We are so happy to hear you enjoyed your stay and all of the great amenities this unit has to offer. Mahalo once again for choosing Casago Kona LLC and we look forward to welcoming you back.

Thank you for your wonderful feedback. We are so happy to hear you enjoyed your stay and all of the great amenities this unit has to offer. Mahalo once again for choosing Casago Kona LLC and we look forward to welcoming you back.

Thank you for your wonderful feedback. We are so happy to hear you enjoyed your stay and all of the great amenities this unit has to offer. Mahalo once again for choosing Casago Kona LLC and we look forward to welcoming you back.

Aloha Janet, Mahalo for your thoughtful review and for staying with us at Cymbidium House in Volcano Village. We’re so glad to hear you enjoyed the peaceful, private setting, comfortable beds, and the natural sounds of the birds and frogs, as well as the convenient location near Hawaiʻi Volcanoes National Park. We also appreciate your detailed feedback regarding the bathrooms, ventilation, and kitchen supplies. Your comments about the bathtub functionality and missing pantry items, as well as the general bathroom updates, are very helpful and will be shared with our team for review and improvement planning. Thank you again for staying with us and for your valuable input. We hope to welcome you back for another relaxing Big Island stay in the future. Mahalo, Casago Kona Reservations

Great description of the setting Douglas! Thank you so much for staying with us at Casago Kona and we hope to have you back! Yes, it can definitely can chilly in the evening depending on the time of year.

Aloha Dean, Mahalo for taking the time to share your feedback and for staying with us at Cymbidium House in Volcano Village. We’re truly sorry to hear your experience was disappointing, as this is not the standard we aim to provide. We sincerely apologize for the cleanliness concerns you encountered, including the odor, spider webs, and the condition of the bathrooms. We also regret the issue with the second shower not working during your stay. Your comments have been shared with our team for immediate follow-up, including housekeeping and maintenance review, to address these issues thoroughly. We appreciate you bringing this to our attention, as it helps us improve both our cleaning standards and overall guest experience. Thank you again for your stay, and we hope we can provide a much better experience in the future. Mahalo, Casago Kona Reservations

Thank you for your wonderful feedback. We are so happy to hear you enjoyed your stay and all of the great amenities this unit has to offer. Mahalo once again for choosing Casago Kona LLC and we look forward to welcoming you back.

Thank you for your wonderful feedback. We are so happy to hear you enjoyed your stay and all of the great amenities this unit has to offer. Mahalo once again for choosing Casago Kona LLC and we look forward to welcoming you back.

Thank you for your wonderful feedback. We are so happy to hear you enjoyed your stay and all of the great amenities this unit has to offer. Mahalo once again for choosing Casago Kona LLC and we look forward to welcoming you back.

Thank you for your wonderful feedback Jesus. We are so happy to hear you enjoyed your stay and all of the great amenities this unit has to offer. We are sorry that you experienced issues with the shower during your stay. Mahalo once again for choosing Casago Kona LLC and we look forward to welcoming you back.

Thank you for your wonderful feedback. We are so happy to hear you enjoyed your stay and all of the great amenities this unit has to offer. Mahalo once again for choosing Casago Kona LLC and we look forward to welcoming you back.

Aloha Melissa , Thank you for the wonderful feedback . When most people think of Hawaii they think of waves and sand . Volcano National Park is a great place to stay for exploring enthusiasts . Sounds like we exceeded your expectations ! We are happy to hear you found everything you needed in the fully stocked kitchen . Yes indeed the fireplace is the perfect gathering spot for a cozy and warm gathering . once again we thank you for choosing Kona Now and we look forward to welcoming you back in the near future .

Aloha, thank you for your valuable feedback and for choosing Casago Kona.We are disappointed that we did not meet or exceed your expectations. We hope you enjoyed your stay in Kona otherwise. We are looking into the issues reported in order to improve upon the guest experience. Mahalo once again for choosing Casago Kona.

Aloha and thank you for you valuable feedback Min. We are glad to hear that you enjoyed your stay. We will be sure to update the listing in regard to the accessibility and appreciate you bringing this to our attention so that we can specify that there are a few steps. Thank you for choosing Casago Kona. We look forward to welcoming you back!

Aloha Bruce, Mahalo for sharing your feedback. We are truly sorry your stay was impacted by these issues and understand how disappointing that must have been. Guest comfort and safety are our top priorities, and your comments regarding mildew and the dehumidifier have been shared with our team to ensure immediate attention and improvements. We appreciate your patience with the situation and are glad to hear Vrbo was able to assist with the refund. Mahalo again for bringing this to our attention. – The Casago Kona Team

Thank you for your wonderful feedback. We are so happy to hear you enjoyed your stay and all of the great amenities this unit has to offer. Mahalo once again for choosing Casago Kona LLC and we look forward to welcoming you back.

Thank you for your valuable feedback Pippa. We are sorry to hear that the property did not meet all expectations due to the lack of amenities and filtration system. We do supply a starter pack of salt, pepper and shampoos but if this somehow got missed we apologize. We would have happily brought some to the property for you had we known. We are looking into ways to improve in these areas based on your feedback. Mahalo once again for choosing Casago Kona LLC and we look forward to welcoming you back.

Thank you for your valuable feedback. We are so happy to hear you enjoyed your stay and all of the great amenities this unit has to offer. We have noted the issues reported about the lighting and are looking into this in order to improve upon the guest experience. Mahalo once again for choosing Casago Kona LLC and we look forward to welcoming you back.

Aloha Diane, Mahalo for your honest feedback and for staying with us at Cymbidium House. We sincerely apologize that your experience did not meet expectations. The issues you described with the shower, cleanliness, heating supplies, and communication are not the standards we aim to provide for our guests. We are especially concerned to hear that your maintenance concern was not properly followed up on during your stay. We understand how frustrating that must have been, and we will be reviewing this internally with our team to ensure better responsiveness and clearer communication moving forward. Your comments regarding housekeeping standards, supplies, and guest information clarity are also very helpful, and we will use this feedback to make necessary improvements. Thank you again for taking the time to share your experience. We truly appreciate it, as it helps us improve for future guests. Mahalo, Casago Kona Reservations