Hooked On Toledo - Lakefront Cabin on Toledo Bend - Boathouse & Dramatic Sunsets

The guest is writing a revenge review. Before this guest arrived at the property he already had reservations at another property. Upon arrival he tried to cancel the reservation only to learn he wasn't going to get a refund. Upon learning this he immediately changed his story to say that there was cigarette smoke in the cabin. The guest told me, "As long as you refund me I'm not going to write a negative review.". I'm not one to give in to threats, especially when the guest is doing things that affect other guests from being able to access the property. Upon my investigation alongside my cleaning crew and mowing company is was discovered there was absolutely no smoke smell in the cabin. After learning that I would not be issuing a refund the guest immediately jumped on to VRBO and left me this terrible revenge review.

Dear future potential guests reading this review, I have never received a review this awful. While I do take all reviews seriously, I hope you will take into consideration that this review lacks balance and fairness. What I'm going to do after reading this review: I have ordered a deep clean of the property even though when I visited the property a few weeks ago it was clean. I'm also going to spray the property again for insects. Here is what I believe is untruthful and unfair about the review: 1.) You will not find our bathrooms "nasty". Our bathrooms are clean and fresh smelling. The toilets are free of stains, free of smells, and they flush very well. 2.) You may be able to find an occasional crumb under the couch or chair, and you may even see a cobweb in the corner from time to time. It is my promise that there is not, nor will there ever be, "cobwebs everywhere" or any substantial amount of dirt. 3.) The pictures online are the exact cabin and were taken by a well-known professional real estate photographer who prides herself in taking accurate portrayals of homes. If the dozens of pictures of our property aren't enough, then the listing most certainly accurately describes the property as 2BR/2.5BA, 1200 square feet. 4.) Toledo Bend is a lake, and spiders love lakes. Once again, you will see spiders on the porches, docks, and the grills area. There is no way to get rid of them completely. I will promise this, however. Nothing, nowhere, on this entire property comes close to being "covered in spiders". 5.) The thermostat wouldn't go below 70 degrees because we have it blocked. It is disrespectful of our property and to future guests to try to run the a/c too low and freeze it up. This can affect guests coming in after him, and it wouldn't be fair to them to arrive to a froze-up air conditioning. This a/c can easily cool the home down to 70 degrees, and that is cool enough by any standard. There are also ceiling fans in the house that make it even more chilly. 6.) The upstairs bedroom has double trundle bed and this guest had 7 people in the house. Evidently someone got stuck sleeping in one of the twin beds and didn't like it. I can't help that. I clearly describe that this property has three queen beds and two twin beds. Once again, if you are considering renting this property, I ask that you treat this review with a bit of skepticism. I have plenty of reviews on VRBO and all over the web from other satisfied repeat guests that would disgree with this one.

• The grass was overgrown. It had been raining all week. The lawn service was headed out there well before the guest called and reported it. It was mowed within hours of his arrival. • Street and driveway are tight for pulling in a boat. With that said, this driveway is one of the largest lakefront driveways on the entire street. I usually get compliments on the size of the driveway compared to what else is avaialble. • No dock water pump was ever advertised, nor do I understand why the guest would need a dock water pump. What he's talking about is an old pump that was used by the previous owner to water the lawn. It has been disconnected by the SRA for years. • No solar lights were advertised to the guest. What he saw were old solar lights that have been taken out of service long ago. The reason why they are taken out of service is because we have electricity down at the dock now. We have big electric lights and no longer have a need for solar lights. • No "old school paper contract" was required. We sent an electronic contracct that everyone can easily tap and sign on their phone. The facts are that the guest couldn't figure out how to sign it. We allowed him to print and sign it since he couldn't figure it out for whatever reason. • There are paint chips and small cracks in the sheetrock in a small amount inside the cabin. This has nothing to do with the cleanliness of the cabin. If this sort of thing bothers you then maybe this cabin isn't for you. • Any cobwebs in the cabin are very very high up on the ceiling and not reachable by ordinary means. I assure you that you are not going to see any cobwebs in the cabin that can be reached by you. • I just visited the property after the guest was there, and I didn't find a single burnt light bulb. If you find one please let me know where it is so I can change it. • We do not gaurantee fast cable television and internet service. This is not a downtown condo in Houston. This is a lake camp on Toledo Bend. It's not the epitome of high-speed internet, nor do we advertise it as such. • Yes, you have to haul away your trash at this property, and this is fully disclosed prior to arrival. It is a rural cabin with no trash service. None of the cabins around us have trash service. • Truth, there are multiple contact numbers for the rental because I want you to be able to get in touch with me. The only thing the guest is wrong about is that there are 2 contact numbers, not 3. I guess him saying there are 3 contact numbers would make his sentence more impactful. There's 2 contact numbers.