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Thank you for your thoughtful review! We’re glad the cabin and amenities worked well for your family and that you enjoyed the backyard, fire pit, and hot tub. We appreciate your feedback about the mattresses and will take it into consideration. We’d love to host you again!

Thank you for the great review! We're so happy to hear you loved the stay and were able to enjoy the location. We hope to see you again in the future!

Hello Jennifer, Thank you for taking the time to write us a review. We are so happy to hear that this property Hidden Haven was able to be enjoyed by everyone. Location is such an important factor in booking a property, glad you booked one in a perfect spot. Come back again, Destination Big Bear

Hello, Rochelle Thank you for taking the time to write us a review. We are happy to hear that this cabin Hidden Haven was able to fulfill your needs and having fun with your loved ones is a wonderful moment. We hope next time you will have great joy with us. Hope to see you again very soon. Destination Big Bear

Congratulations to your niece on her wedding! It sounds like the wedding weekend in Sugar Load was truly special. Having your father and two grown daughters stay at the house must have made it even more memorable. We're thrilled to hear that everyone had a great time. Cherish those wonderful moments and may they bring you joy for years to come!

Hello Patricia, Thank you for taking the time to leave us a review. Only 10% of homes in Big Bear have AC. This home just so happens to be one of the homes that do not have it. We do list this in the description of the home. What we do recommend, due to the majority of the homes not having AC, is opening the windows at night, as well as turning on the ceiling fans, and some of the box fans in homes. We will let the cleaner know to wipe down outdoor furniture more frequently. Weather in Big Bear can be a bit harsh and outdoor items tend to get worn out pretty quickly. Kind Regards, Destination Big Bear

Hello Desirae, Thank you for taking the time to write us a review. We are so happy to hear that this property Hidden Haven was able to be enjoyed by everyone. Location is such an important factor in booking a property, glad you booked one in a perfect spot. Come back again, Destination Big Bear

Thank you for your review of Destination Big Bear! We're so glad to hear that our cabin was a good fit for your family. We hope to see you again soon and thank you for taking the time to share your feedback. Regards, Destination Big Bear

Hello John, Thank you for taking the time to write us a review. We are so happy to hear that this property Hidden Haven was able to be enjoyed by everyone. Location is such an important factor in booking a property, glad you booked one in a perfect spot. Talk about the views in Big Bear, they are breathtaking. Hopefully, you were able to see one or two of our amazing sunsets.Big Bear is definitely a place for friendly neighborhoods:). Having a home that is in a good location as well as being clean and cozy sounds like the perfect vacation! If you have informed about the gas firepitduring your stay we definitely send our maintenance team and provide instant help. We are really appreciating you for the patience and bring into our notice so that in the future we could able to improve the service. Each cabin has minimal supplies. Destination Big Bear supplies bath towels, bed linens, toilet paper, paper towels, trash bags, cleaning sponge, and minimal cleaning supplies. We do not supply shampoo, conditioner, or shower soap. Hairdryers not guaranteed in all cabins. Each home has a different inventory of kitchen appliances and supplies. With Regards, Destination Big Bear