Casa rural de lujo con magníficas vistas de las colinas

We’re sorry that, unlike our other guests, you did not enjoy your stay. Since you did not raise these issues until your review 2 weeks after your stay we did not have any opportunity to address the issues at the time. We have not had previous reports of a fusty smell but will check that out immediately especially in the bedroom drawers. We do not understand why you perceived the property as dusty - the entire house is vacuumed before each stay and all surfaces, including the leather sofas, are damp dusted and sanitised. Carpets are VAX cleaned twice a year and carpets renewed when rooms are decorated e.g. master and second bedroom carpets are less than 4 years old. All beds are vacuumed before making up and the fresh bed linen and hypoallergenic pillow protectors are also laundered at 60 degrees between every let. The pictures on our website listing accurately reflect the furniture in the house; we expect people to make their own choice when selecting a property as to whether the facilities and decoration are to their liking.

Very glad you enjoyed your stay, hope to see you again. Mike & Helen