Snowcreek - Phase Four #510, 3 Bedrooms, 2.5 Bathrooms

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

great guests

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for being our guests , we are so happy you enjoyed our rental and service. Please stay with us in the future again.

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We are so thrilled this guest had such a great stay! Ours is a difficult business and it is easy to focus on the problems, but we really appreciate when our guests take the time to let us know we got it right. We work really hard to deliver on the promise of a great vacation, and we appreciate all kinds of feedback. We hope to serve you again soon!

We are so sorry this guest was unhappy! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. Our staff are human of course, and so even if we hit 95%, that still leaves some issues from time to time for guests to contend with. This condo is priced appropriately in our market for its size, features and condition (including the furniture). If you are looking for a high end property, we offer those as well, they are priced accordingly. If you have any questions about this, or any condo you are considering, please contact our office for assistance. We have staff available by phone or email, 7 days/week, 9am-6pm (pacific) to ensure you book exactly the property you want. Under the CA Guidelines for COVID-19 (which were lifted in June), all kitchen items present in a property needed to be washed at high temperature whether it appeared used or not. And then must be presented to the guest in a manner to demonstrate the items have been cleaned (as in pulled from the cabinets). In a home of this size, the labor for such a cleaning would increase our cleaning fees hundreds of dollars, and even at that we would not have the staff time in a busy turnover routine to do the work (we manage 50+ properties each with fully stocked kitchens.) While we wish we could supply fully stocked kitchens (as we always have), in order to be compliant with the COVID regulations, we aren't able to do so right now. (Other managers may not be following the rules.) Our modified stocking procedures for COVID19 are explained in all our ads, on every page of our website, in our rental contract (guests must initial the section specifically), in the check-in instructions, and again in a final email we send 48 hours prior to arrival. We aren't able to force guests to read any of those notices, but we do provide them. We always stocked the essentials and delivered them clean in the dishwasher. We also sent a list in advance of suggested items to bring based on what would normally have been provided. These rules were lifted in mid-June, however the process of recovering all those boxes of items (many of which were sent home with their property owners months ago) is time consuming. We have restored full stocking to about 90% of our inventory and we expect to have everything fully restocked as normal by the fall. We appreciate your patience as we work through some challenges presented by COVID compliance.

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!