この静かな環境でリラックス...太陽、ビーチ、プール。 楽しい！

Thank you so much for your kind words, Charelette ! It makes me so happy to hear that Sanctuary at Redfish has become a favorite for you over the years—and I’m thrilled you enjoyed your stay in our condo! I’m so glad it had everything you needed for a relaxing and fun getaway. It was a pleasure having you, and I truly hope we can welcome you back again soon! Lee

Thank you so much for your kind words! It means the world to me that you and your family had such a great stay. I’m so glad you enjoyed the pool area and that the boat ride made beach days easy and fun—Chris really is the best! I also truly appreciate your compliments on communication; I always want guests to feel at home and taken care of. You’re welcome back anytime!

The unit is very spacious and the beach access is quick and convenient. We are glad you enjoyed your stay!

We apologize for the inconvenience. Our cleaning crew is responsible for putting out dish towels and a starter set of toilet paper. This was addressed and will not happen again. As for the detergents and dish soaps, we ask our guest to bring what they may need during their stay. We have left bottles out in the past for guest and unfortunately they end up taking our supply home with them and not leaving any for the next guest.

Thank you for taking the time to share your feedback. I am truly sorry to hear that your experience did not meet your expectations. We strive to provide a clean and comfortable stay for all our guests, and I am disappointed that this was not the case for you. Since your stay, we have made several updates to ensure our property is welcoming and enjoyable for everyone. The unit has been thoroughly deep cleaned and we are using a different cleaning company, and we've also replaced the washer and dryer with new, upgraded models. Over the past few years, we've invested in numerous upgrades, including luxury vinyl plank flooring, updated furnishings, and refreshed bedding and fixtures. Regarding beach service, we do not include this as part of our rental, as it allows guests the flexibility to choose the services they prefer. However, we do provide beach chairs in the unit for your convenience, so you can take them to the beach anytime. We also offer discounted rates that can provide a more affordable option for those who may not need additional amenities included. We take all feedback seriously and use it to improve our offerings. Thank you for giving us the opportunity to address these concerns, and we hope to have the chance to host you again in the future. Best regards, Lee

We appreciate feedback that can help us improve our guest experiences. Rest assure your messages were received and a maintenance ticket was promptly submitted to the property maintenance department onsite. The refrigerator was checked and appeared there were a lot of warm can beverages put in. This can significantly lower the temperature and increase the cooling time. As noted the refrigerator temperature did come down and start cooling again and has worked fine for each guest since. To avoid this we suggest grabbing free bags of ice from the machine in the garage and cooling warm drinks in a cooler. This will help the refrigerator work at an optimal temperature for cold drink and food items. The other items have been address and fixed other than the paint. The paint is peeling next to the shower from the steam. The entire unit is scheduled to be repainted after the high season. Our guest can help by using the exhaust fans in the bathroom to alleviate the settling of steam on the walls. We want all of our guest to have a world class experience at Sanctuary at Redfish. Thank you for your business and feedback.