Smooth check in/check out with process easily captured in their own mobile application. Frankly, I'd prefer not to download another app on my phone for a one time stay.House was nice, conveniently located in a quiet location half way between Saugatuck and South Haven. Great space, newer building was some finishes that are missing still. Also, would expect some additional amenities that were there considering cost/location (hangers, hair dryer, iron, somewhere to hang towels, etc). Also, a lot of cheap or broken applicances upon arrival (toaster non-functional, coffee maker dirty/unusable). Would stay again with the assumption that some of the details would get improved. Can't stress how perfect the location, space, and quiet were for our purposes this trip. Had 6 adults and 2 kids 3 & under. The space was perfect for us all to spread out effectively and still enjoy some shared spaces too.