ROOFTOP HOT-TUB WITH DOWNTOWN VIEWS #1

Perry, you have given no information as to why you feel the neighborhood is “bad”. Compared to the other reviews written by other guests, several of your statements are off par from what we clearly offer as a super host stated by previous guests. Secondly, my painter never said that statement and he was offended that you would lie especially considering I was on the phone with him the entire 6 min it to me to arrive back at your unit. Some of your party had trouble getting in because all the detailed instructions are sent to the guest who booked the reservation, check in instructions were never sent from your end to others in your party arriving at a different times before you. Nonetheless, we assisted your party to get into the unit at 3:08, which is only eight minutes after check in time which isn’t bad considering they didn’t even know which unit was booked. The hot tub was not broken, it was in sleep mode and when you expressed it wasn’t heating above 80 degrees we called you several times through phone on file, VRBO email, and messaging that we have record of, but no reply for us to change the simple setting or to instruct you how. None of the other concerns were never mentioned to us as we received no communication from your party after several attempts to get in contact with you. Not to mention, upon your departure we noticed opened mail with our name on it scattered on the floor and our alarm system RIPPED off the wall in addition leaving all the windows open with blinds & cure pulled up on a rainy day. Had you answered to any communication from our end, we would have been happy to assist your party without any hesitation. We pride ourselves on providing a great stay for our guests, so it is very unfortunate that you did not allow us to do the same for your party.