The Great Escape - Indio - Across from Coachella

We are glad you enjoyed your stay and our property, Guadalupe. And look forward to having you back again.

We appreciate you taking the time to express your positive experience you had at our home, and hope to see you back again, sometime soon. Thank you.

Jeff was an awesome guest and would be more than happy to have him back again. He was very understanding and responsive to work. Thank you.

Todd and his family were great to have as guests. Both very communicative and helpful. They are welcome back, anytime.

We are glad to hear all went well for you, that you enjoyed your stay and that we took care of the few items that came up for you. We look forward to doing the same thing, again, for you next year! Thank you. Ian

We enjoyed having Sandra and her party stay with us and would love to have them back anytime.

Thank you, Ron, for your comments. We work hard to make our home feel and look like home, both in how we set it up and in our cleaning practices between guests. It is good to hear all our work has resulted in a positive experience by you and your family. We look forward to having you back, soon. Again, thank you. Ian

Justin's review has a number of inaccuracies in it. First, where referring to the 'Owner', is in fact the Owner's Property Manager, the writer of this response. Next, the Covid Form sent to all guests is intended to clarify for everyone, if someone comes down with symptoms, to let us know. And if they test positive, how we all deal with that situation, for everyone's protection, both our crews and our next guests. Next, the damage to the screen door and latching mechanism, that needed the screen door replaced, was clearly caused by an impact from the inside, not the outside. On the extra cleaning charge, was due to dog hair being on all of the furniture, bedding and duvets, all of which was contrary to House Rules that dogs were not to be allowed on. This resulting in additional cleaning costs being incurred, over and above that of a normal cleaning. As far as 'reasonably discussing' the issue, asking to split the damage and extra cleaning costs 50/50 was unreasonable, so declined his offer, and made that clear to Justin. Hence, we filed the Claim for Damages through VRBO, that thankfully was the first time we have had to do this in the two years of managing this property.

Meagan and Stephan were great guests. Very good with communications and would be very happy to have them back, again, anytime.