Royal Garden: Principe Real, 3rd floor, 2 bedrooms/2 bathrooms, Wi-Fi, air conditioning, quiet

This was the worst guest we have had in years. She lied about how many guests were staying. Apparently she forgot about a few of her children. Once she arrived she was a nightmare so she left after making fake claims about my apartment. Nothing she claims in her review is true. A fact is that she reserved our apartment with a maximum of 4 people and arrived with more people. It was a disaster.

Very sorry to have agreed to host this terrible guest. Rude and nasty with our concierge to begin with. Her evaluation is obviously untrue. Not one word of truth in her comments. She simply didn’t like the apartment so she left without informing us and after words asked for a refund. Of course we could not refund her since the calendar was blocked with her reservation which was quite thoughtless. As for the comments, the apartment is immaculate and pristine. Freshly painted and everything is in perfect order. No idea where this guest came up with her comments which are simply untrue. Had she reached out to us while here we would have met with her to see what she felt was not up to her standards. She didn’t follow policies so we had no opportunity to meet with her.