Private Rochester Apartment - 5 Min to RIT - Full Kitchen + Parking

This was extremely difficult to read and frankly not true. As with all our guests, we leave our phone number and ask to be notified of any issues. They happen to see me outside and I introduced myself and asked how everything was going and they were nothing but complimentary. He emailed me at midnight to say television was not working after an internet outtage and expected an immediate response. The toilet issue happened while they were there and he did not tell me until they left. Our other reviews speak for themselves.

Thank you John for your prompt replies, professionalism, and thorough communication. It was a pleasure hosting for you! Let me know if you're ever working in the area again!

Thank you for your visit. We hope we were able to host you again one day.

Michele. Thank you so much. We are so glad you enjoyed your stay. We didn't even feel like we had guests; we never heard you, saw you, and you left the place spotless. Would love to host you again!!!

You were an exceptional guest. Thank you for choosing us! You're welcome anytime!

Thank you Michelle. I'm so glad you enjoyed your stay and appreciated the details we put into ensuring our guests have everything they need!

While I appreciate this review and any opportunity to improve, this guest had ample opportunity to point anything out while they were there. She messaged me at 0730 am on day #2 to tell me the Internet was still out after I had already told her the night before they were working on it and I would keep her posted with updates. This entire apartment was updated 4 years ago to the best we could do while being aware of budget conscientiousness. We are always working to improve our rental and we take pride in our guests experience. (Added a bathroom backsplash and electric fireplace in living room in past month). We are constantly looking at how to improve the apartment and put money back into it as often as possible. The lights under the bed have a timer and automatically shut off after 2 minutes. The bedroom door not closing had never been an issue before- If these were an issue, again this should have been communicated. The first text I send guests is asking them to communicate real time if any issues/concerns arise allowing us an opportunity to remedy issues real time. We will continue to do our best realizing there are some people who just can't be pleased!