Owner's Response: Our guests have become our friends and return year after year. The situation here was unique and disappointing (disturbing). At about day 3, I nearly had to evict tenant because he continued to refuse to provide a security deposit. Otherwise, it seemed tenant was fine with the condo until he found out others got refunds. Then he sent a series of bizarre email comments attempting to extract a very large ridiculous amount of money from us. As far as the repair, it was supposed to be done months earlier. No hard date was given. My prior tenant had zero complaint about this situation. His review was great, a five star. But this tenant told me he wanted to leave the balcony door open for hours at a time, which is harmful and not done in our building. The salt air destroys our homes and the AC bill would double. The balcony in question is about 5% of the condo and not really relevant to the enjoyment of the property. The truth is in 6 years, I have never used the small balcony he mentions. Everyone uses the large balcony. It is at least twice the size, has a full eating table/chairs for meals and a grill and great ocean views. But he wanted nearly 30% compensation. And he also doesn't tell you we let his family use the condo for an extra day. Absurdly, he states that he could not use the big wonderful balcony in this unit because there was noise. First, the balconies are just a few meters from each other. Noise is no different. Noise anywhere on the side of the building is fairly consistent so half the condos have it. But our being on the 6th floor, it is even less relevant. More importantly, his statement is so bizarre considering that entire side of building (half the units) has the same site or location. As such, if he really had a problem with the noise, view or large balcony he would tell you to avoid the building NOT my condo . Read his review please. It was all about getting as much money as possible out of us. There was nothing fair in what he demanded. I could not in my heart allow myself to be manipulated because I know how well every prior experience has been in our home. I'm very sorry to reply this way but I couldn't justify paying $400 or nearly 30% refund he demanded and an extra day just to prevent a negative reviews based on falsehoods.