We were so excited to having our first ski trip with our son! Before we even got out to the rental the Explorie advertising was sent to us that went over all the complimentary services and money saving offers that were actually not even on site, which I asked and was told yes the rentals and the activities were on the resort, which was not true. The directions were subpar, but we lucky found the building quickly and were able to figure out the keypads that had 12 digits to enter. The unit was unclean, pet hair was on the floor, the blinds were broken and in shambles, the hideaway bed was broken, but were able to muscle it out on the 2nd night. The water closet smelled of sulfur and was poorly lite. The thermostat was useless as it was always hot in the unit, and we turned it down to the lowest setting. The beds were bad but the pillows were the worst. We used folded up blankets as pillows. the lights and plugs were in places that were hard to find and minimal, and the fire place didn't work, even though we wouldn't have turn it on due to the inability to control the temp in the unit. To say we were excited to go home to finally be able to sleep is an understatement. the lockers for gear were not listed and we could not find them anywhere. We did enjoy the pool and hot tubs. The condo above us wore ski boots inside and they were very loud, just the cherry on top of what should have been a great trip with our son. We love Winer Park, I have been going to this resort since I was a child. In the future we will just ensure we stay on the resort instead of the distance it took to get to the lifts and activities. The activities that were Complimentary were not on site and were only for one adult not totaling what the booking instructions included. Vary Leary to book with VRBO in the future.
