P001D- Administrado por el Servicio de Reservaciones Loon - NH Meals & Rooms Lic # 056365

Thank you for choosing Loon Reservation Service's "Riverside Terrace 1D" for your trip to NH's White Mountains and Thank you for sharing your experience. It's always so great to hear when our guests enjoy their vacation as we would hope. Til next time, the Loon Condo Connection welcomes your call to service again.

Thanks for choosing the Loon Condo Connection and Loon Reservation Service for your recent trip to NH's White Mountains. It was and is our pleasure to ensure that you got the best of yours.

Thank you for taking your time to share your concerns. We apologize for falling short of your expectations on this occasion. This is not the experience that guests have come to expect when renting properties managed by Loon Reservations and we have taken steps to ensure that this does not happen in the future. The bed has been repaired. We also want to remind you that the Loon Reservations office is open daily and we ask that you always reach out to us as soon as possible if there are any concerns upon arrival to any of the condos we manage so that we can make it right and ensure the best possible stay.

We are glad you found that the property itself was excellent! We are sorry you were disappointed in the bed configurations and bathrooms. The property description clearly states the number of bedrooms and the configurations of the beds in each. It also describes the number and locations of both bathrooms..."the primary bedroom suite has private bath with separate tub and shower" and "the second and third a bathroom located in the hall across from the bedrooms." Photos of all bedrooms and bathrooms are found on the listing description. We hope you enjoyed your time in Lincoln!

Thank you for taking your time to share your concerns. As you know, we have also reached out to you directly on this matter. The cleaning for the condo and the supply of linens and towels is handled directly by Loon Reservations, not the individual condo owners, and therefore should not be a reflection on the specific condo. We apologize for falling short of your expectations on this occasion. This is not the experience that guests have come to expect when renting properties managed by Loon Reservations and we have taken steps to ensure that this does not happen in the future. We also want to remind you that the Loon Reservations office is open daily and we ask that you always reach out to us as soon as possible if there are any concerns upon arrival to any of the condos we manage so that we can make it right and ensure the best possible stay.