Rating Details:
The property manager was very unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The cabin itself was perfect & home-y. However, in order to receive check in code, I needed to sign a document which was supposed to be emaied to me. I had a busy work week and missed that I was supposed to do this. In addition, the doc was never emailed to me in the first place. I did not realize this until 5pm on Friday as I was trying to check in. The cabin check in time is 4pm and the rental office closes at 4:30. There is a 30 minute window where you could get help if needed. I called the back-up number provided twice and they could not help, only forward my request to check in to another agency who was supposed to email me back. My brother luckily guessed the lock code on the pin pad. If he had not done that, we would not have had a place to stay. It is now 2 weeks after my stay and I still have not received the follow up email which was supposed to be sent from the phone calls I made the day of check in. I could have averted the situation by filling out the docs in advance but around the holidays with work, it slipped my mind. I do think the management company running for a vacation rental business should have after hours and weekend support considering that is when most guests need it. The cabin itself was a great stay - clean, cute, & cozy. I would recommend the cabin but not the management company.