Royal Shell Vacations
Check-in: 4:00 PM
Check-out: 10:00 AM
Minimum age of primary renter:25
Max guests:12 (sleeps up to 12 adults)
Canceled bookings will not receive a refund
Never ever use vrbo
I paid an extra $$ more than I needed too by using vrbo. Vrbo did NOTHING FOR THIS $$. In the future I will book directly with ROYAL SHELL. With that said royal shell staff are AWFUL to deal with. Rude. This is only about money for them - awful awful awful customer service. The house had broken items, could not get in even one minute early and lots of extras that were on property but not available to us. I imagine the home owner is not aware of how poor the customer service is. The house itself was beautiful. And large with a great layout. I wish the elevator had worked - three stories for groceries and luggage is no joke. Location was perfect. Weather was amazing. Needed access to a boat dock - again poor customer service by royal shells (and vrbo).
Thank you for taking the time to bring this to our attention. A member of our management team will be in contact to discuss the issues you have mentioned. We do hope that your future travels to the area will provide us with an opportunity to restore your faith in our service.