Carabelle's Fish House At Bermuda Bay, Waterpark & Pool, 1 Mile from Beach!

This was an amazing trip!! The house was perfect!! The pool was awesome!! Only improvement would be a second parking spot.

The house was nice but when we walked in on the first day there was a dirty/used rubber glove in the entry way. After further inspection, the floor downstairs was dirty and so was the sofa and coffee table. The sofa had what looked like cookie or cracker crumbs all over the cushions and the floor had dirt all over it. My husband called and we were told that Kees would send someone over right away......the supervisors arrived the next evening after my husband complained again. The two ladies that arrived on the second day were very nice and concerned with the cleanliness of the house. I actually swept the floor myself because of the dirt and grit and I showed the supervisors how much dirt and grit was on the floor and of course they apologized....you could actually hear the sand/grit when you walked on the floor. Also, there were no garbage bags in the garbage containers. My husband and I take a vacation every year, we have been married for 32 years, and this house was very dirty. I don't know the persons name that supposedly cleaned this house, but she/he did a terrible job. The dirty rubber glove was very disgusting. We didn't know why this glove was dis-guarded this way but was told by the property that the cleaning person probably dropped it. DUH.....I don't think this house was COMPLETELY cleaned after the other tenants left. Will we rent from Kees again? Probably not!!!!!

We thoroughly enjoyed our stay, and typically use VRBOs because of the kitchen. We loved using the grill in the backyard and the community center is awesome with the pool. You are also a 15-minute walk from the beach, or an easy drive. Our only wish is that there were more kitchen supplies and more comfortable seating. There were only two of us, and we were cramped watching tv at night. All in all, a very good choice for us!

Started out perfect. Awesome location, probably the cleanest rental I’ve ever stayed at (mold/mildew in one shower other than that perfect) and beautiful house. Kees had won us over and we decided to stay with a Kees property for all three of our yearly OBX vacations. However that quickly changed. On Wednesday the HVAC unit went out on the house and the inside temperature had reached 90 degrees by 3:00 that afternoon. We placed a call to maintenance and a work order was completed and a technician was en route. An hour later no technician had arrived so we called back and was told he was still on his way and would be there shortly. My family to include our 3 year old and 7 month old left the house for for a little while expecting the house to be cooler for their bed time upon our return. FOUR hours later when we arrived back home and still no technician had visited and the house was even hotter. The next hour was spent calling, being put on hold and when my call was answered the phone call continued to be disconnected (hung up on). With no way else to contact Kees for help I had to resort to social media for assistance. I went to Kees FB page and made a post (Kees later deleted my post) about our issue. Within 20 mins of my post, I had received 1 phone call, 2 FB messages from Kees, the technician was at my door and a representative from Kees came by the house to check on us all within 20 mins of me posting on social media. Around 2:00 a.m. Thursday morning the house finally cooled off to the high 70’s. The family of course didn’t sleep at all that night due to the temperatures. After 5 hours of being ignored from Kees all this magical happened after 20 mins from a post on social media. This should had been the initial response from any rental company not after a social media post. The excuse we were given was that our work order had been lost due to an IT issue. Both work orders had been lost due to an IT issue......another small issue we had were the pool hours. The book left by Kees said 9 to 9 for the pool hours but they were 10 to 7. Not a big deal but I called Kees for clarification on the times. I was told by Kees that whatever the times in the book were that the pool had to honor those times. I then told her the times the pool had posted were 10 to 7 and that we were asked to leave at 7 along with other families. She then changed her answer and said that the pool was its own seperete entity and that Kees had no control over the hours.

New unit was clean, crisp and welcoming! Minutes from the beach.