11 Palms | Water Views, Heated Pool & Theatre

Thank you and looking forward to hosting you again!

Thanks for the great review of our home, Joey! We're delighted to hear it was perfect for your group and felt it perfectly fit your needs. We hope to host you again!

Thank you for the wonderful review. We are glad that you enjoyed your stay! We'll love to welcome you back!

Thank you for the great review of our home, Jerry! We're so glad you loved the back yard and pool. It really is an awesome space to hang out with friends and family. We hope to see you again!

Thank you so much for the awesome review on our home, Julie! We're so glad you loved the house as much as we do! Hope to see you again soon :)

Thank you for the wonderful feedback! We're so glad to hear you had a great stay and that the whole family, especially the kids, enjoyed the pool and the yard. It’s great to know the home and neighborhood made your trip even more enjoyable. We truly appreciate the recommendation and would love to host you again anytime!

We are happy that you enjoyed your stay! You are welcome to come back anytime!

Thank you for the 5-star review! We appreciate your feedback. We are glad that you had a great stay! You are welcome to come back in the future!

Thank you for the 5-star review! We appreciate your feedback. We are glad that you had a great stay! You are welcome to come back in the future!

Thank you for the 5-star review! We appreciate your feedback. We are glad that you had a great stay! You are welcome to come back in the future!

Thank you for the 5-star review! We appreciate your feedback. We are glad that you had a great stay! You are welcome to come back in the future!

Thank you! We appreciate your kind words!

Thank you so much for your kind words. It truly means a lot to us that you and your family had such a wonderful stay. We know how exhausting it can be to travel, especially with little ones and a late-night arrival, so we were more than happy to help make things a little easier for you. I’m so glad the baby items were safely brought inside and that it gave you one less thing to worry about. It’s also great to hear that any concerns were handled quickly and that communication felt smooth throughout your stay. That’s always our goal. We absolutely loved hosting your group and would be thrilled to welcome you back anytime. We hope to see you again in the future!

Hi Danielle, thank you for your comments and I'd like to address each point so you know you've been heard. Our pool service is not done by a pool tech in house, which is standard that a separate pool company takes care of the cleanings, and we can't control their schedule. Prior to your arrival, we did have some days that there were heavy winds and likely just had debris blown in since there is no cage. However, when you did mention it, we were able to get our pool company to change days and get out there a day early for you so you could enjoy the pool, which I hope helped. The AC unit, we make sure they are working at every inspection, but cannot control if they stop working, but since it was reported the whole system has been replaced - brand new unit! Finally, the chair, I don't believe I saw any pictures of the chair and if you could please send (or resend) I would be happy to take a look and get it swapped out. Please know that we do everything in our power to make your stay comfortable and if things do happen, we address them as quickly as possible, if we are allowed to do so (as was from the pool issue and AC replacement). Also, people are human, and if there was a chair that should have been noticed prior, I apologize but we'd be happy to address it any time there is an issue. I hope you come back and see us again next time you're in the area.