State of the arts condo beach & pool

Hope you visit us again!

Thank you so much for your kind review. we are very glad you had a nice stay with us and enjoyed Cancun ! You will be welcome any other time. The Concierge4u team

Thank you so much for your lovely comment! We’re delighted to hear that you enjoyed the apartment and appreciated the peaceful atmosphere. It’s great to know the proximity to the beach helped make your stay even more special. We’d be happy to welcome you back anytime! 🌊✨

Thank you for letting us know. We apologize for any confusion regarding the hotel agreements and for the inconvenience you experienced. We will make sure the owner is informed about the coffee pot and the water dripping issue in the master bedroom closet so they can be addressed as soon as possible. We appreciate you bringing this to our attention.

Thank you very much for taking the time to share such detailed feedback and for highlighting the positive aspects of your stay, especially the hotel facilities, location, and our responsiveness. We’re glad to know you had a generally good experience. We’re sorry for the inconvenience caused by the bathroom leak and the humidity-related odor. As soon as you informed us about the leak, it was addressed immediately, and no further issues were reported after that. We truly appreciate you letting us know, as this allows us to act promptly and prevent future occurrences. We also appreciate your comments regarding the apartment layout, kitchen setup, and air conditioning. Your feedback is very valuable and helps us identify areas where we can continue improving the overall guest experience. Thank you again for your stay and for your honest review. We hope to have the opportunity to welcome you back in the future and provide an even better experience.

Thank you for your detailed feedback—we really appreciate you taking the time to share your experience. We're glad we were able to assist in making the temperature more comfortable for your family and that you enjoyed the convenient location and our communication. Just to clarify, we are not part of the hotel; our condo is located within the same complex, but we operate independently. However, guests are welcome to purchase day passes for access to hotel services like the buffet and drinks, as you did. We understand the experience may vary depending on personal preferences, and we appreciate your honest input. It was a pleasure hosting you, and we'd be happy to welcome you again anytime!

Thank you for taking the time to share such detailed feedback. We truly appreciate it, as it helps us continue improving the experience for our guests. We’re glad to hear you enjoyed the location and access to some of the resort amenities. At the same time, we are very sorry that several issues affected your stay. During your visit, the building was experiencing some maintenance challenges that unfortunately impacted a few units, and we understand how frustrating that must have been. Regarding the thermostat, the temperature setting is normally maintained within a specific range to protect the AC system and ensure efficient operation, but we understand that this did not meet your comfort expectations. We appreciate you bringing attention to how this was communicated so we can review and improve our listing details. We also sincerely apologize for the bathroom issues you encountered. Our team did attempt to address them during your stay, but we regret that the solutions did not resolve the situation to your satisfaction at the time. As mentioned, we were happy to offer an early checkout along with a refund for the unused nights and an additional night as compensation. Guest comfort and fairness are very important to us, and we always try to find reasonable solutions when unexpected situations arise. Thank you again for your feedback. We are actively working with the building management and our maintenance team to ensure these issues are properly resolved so future guests can fully enjoy what is truly a wonderful property and location.

Thank you so much and we hope to see you back soon