室内/屋外プール、プライベートビーチ、レストラン、さらにビーチからわずか10分でベイサイドにゲートコミュニティのWiFi付きの素晴らしい贅沢な5ベッドルームのタウンハウス！

Thank you for your feedback. We appreciate it and will take it into consideration as we continue to make improvements.

Thank you for your feedback, we will take this into consideration as we continue to improve.

Lisa, thank you for your feedback. Please know we are available to assist if you encounter any unpleasantries during your visit, and we would have been happy to address these issues had we been aware. We appreciate you letting us know there is room for improvement, we aim to provide every guest with an amazing vacation.

We apologize the condition of the unit is not up to standard. We will absolutely speak with the owner about doing some updates and renovations. Properties sometimes take a beating over the course of the season and we ask our cleaners to report any major problems. Otherwise, we assume the property was in acceptable condition. However, we have begun sending our maintenance crew to do an extra inspection, as the cleaners do not always tell us everything. Unfortunately, this is more difficult in the summer, but we are looking into hiring our own inspector. Carpets do tend to become stained by the end of the season and we do not have time to do a full carpet cleaning between each rental. Typically, carpet cleanings are done at the beginning and end of the season, unless a request is made or a carpet becomes particularly bad. The same goes for deep cleanings. The cleaners do a general maintenance cleaning between rentals, like you would weekly in your own home. We encourage them to be thorough, but many times they are in a hurry to finish by 3:00. This is something we are addressing with them as well. Lastly, if you call for maintenance or another cleaning, you do not have to wait around for them. We provide each contractor and maintenance person with a key and your phone number (with your permission), so they can let you know they are on their way (you are welcome to meet them there or continue enjoying your vacation). We work with well-respected and trusted companies who do their job efficiently and leave you be. Again, we can only address what we know is wrong. That being said, we appreciate your detailed feedback. We take customer complaints and suggestions very seriously and do everything in our power to make each guest happy. This is not to serve as a-- how you put it-- rebuttal, but rather an apology and explanation on how we are resolving the situation. We do sincerely apologize and will share all your concerns with the owner. We want all of our guests to have a comfortable, positive experience. We would love to have you back!

We're sorry some things about your stay were below standards. We require all our owners to have fully-stocked kitchens (pots, pans, dishes, silverware, basic kitchen appliances). If you could tell us what was missing, we will gladly have it replaced. As for cleaning, you are always welcome to request a reclean if necessary after you check in. We try to ensure all our units are clean, but sometimes things happen. That particular property was used by the owner before your arrival and they requested to do their own cleaning. Obviously, they dropped the ball. We do apologize, however, for the condition it was left in. We are happy you had a good time otherwise.