The evening we arrived, it was after midnight. The entire island had lost power due to a transformer issue. The 24/7 key pick-up location was not easy to find because of navigation repeatedly taking us to the wrong place. We called the 24/7 number, however, all we got was voice mail. Message left. After driving around and around, we finally spotted the non-lit-up sign of SPI Rentals. The guy sitting in his car out front worked there, but because of the power outage, he couldn't give us our keys. Ended up staying in a motel that night. Check-in the next morning went fine, and we had a lovely time. One thing, however, I repeatedly emailed the property manager to see if a blow dryer was available at the location. Never got a response. (P.S. no such blow dryer in this place. Odd.)