The condo itself was very nice. It was very clean and had plenty of room for my family. Unfortunately we had an issue with parking at the condo which really spoiled our stay. The condo comes with a parking spot right in front of the condo. After a 16 hour drive we were ready to get into the condo and get unpacked. When we arrived there was someone else from another condo parked in our spot, making it very difficult to unpack our vehicle because we had to park behind the building and lug everything across a yard and in through the downstairs bedroom. We contacted security and the customer service representative listed on the rental. The customer service rep wanted us to wait 24 hours before doing anything because she felt they likely parked there by mistake, despite the fact that the parking spot is clearly marked for the unit and they obviously were not staying in the unit. I felt this was unacceptable. After contacting security and waiting a half hour, someone finally showed up. She assured me that it would be taken care of, that the person would get a ticket and they would have it towed. When returned later after supper, the vehicle was still parked in our spot and upon contacting security again, the previous officer had never passed on any of the information to the next officer that came on duty and had never called the towing company. Finally after dealing with this for another hour, we were able to track down the owner of the car. Unfortunately the same scenario occurred again 2 days later with another visitor from the same group parking in our spot taking up a significant amount of time to get taken care of. Though this is not the fault of the owner, we were very disappointed by the customer service and security and their ability to handle the situation. It took up a significant portion of our time when we were actually at the condo to deal with instead of resting, relaxing or enjoying the pool. I understand there was parking in the back of the condo, but it was pouring down rain and my family (including 4 kids) had to park elsewhere other than the parking spot that we paid for with our condo rental. It was just very frustrating and security and customer service were not helpful. Otherwise, the condo was very nice and the kids loved the pool and game area.