Rating Details:
The property manager was very unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We were initially grateful to the agent, who kindly allowed us entry into the property a few hours early, as we'd been travelling for more than 13 hours to reach Sanibel. However, after buying a week's supply of food and placing it in the refrigerator and freezer, we discovered a couple of days later that the fridge-freezer was not functioning.The food in the freezer had melted and the food in the refrigerator was no longer cold. If the digital read-out on the appliance had been checked prior to clients' arrival, we would not have wasted money by the loss of a week's supply of food. Furthermore, the bath/shower was COMPLETELY clogged with different colored hair, so absolutely NO water could escape through the plug-hole. We managed to release it with the use of a knife & the bottle of Draino that the agent left outside the rental house with 2 polystyrene boxes full of water (presumably melted ice cubes). These problems were discovered on a Saturday night and we reported it to the agent (who said that problems would be dealt with on Monday). When I rang on Monday, he was shouted at me that I'd interrupted him taking his son to school. It then took a few days for the technician to finally establish that the fridge-freezer problem required a new circuit-board & not the first component that he'd attempted to replace. Carly at SBL has always been very helpful :-)