Cozy Bear Hollow Condo Near Slopes, Olympic Park, Shops & Year-Round Activities

Thank you for your feedback. We’re glad to hear you found the space nice, roomy, and a good value for the area. We also appreciate your kind words about our helpfulness and communication, which is why we were surprised by your review. We had multiple exchanges to assist with your early check-in and to clarify the parking situation for your rental car. The listing clearly outlines the parking details and distance from the slopes, and we made every effort to provide alternative parking and transportation options when we learned you did not have a Park City Mountain parking reservation for skiing. We regret that the cleanliness did not meet your expectations. Our cleaning team takes great pride in their work, and we addressed your concerns with them immediately to ensure higher standards moving forward. Had we been made aware of these concerns during your stay, we would have been happy to send the team back to resolve any issues right away. Your feedback is valuable in helping us improve, and we hope to have the opportunity to provide you with a better experience in the future. Best regards, Ann & Brian Ketz