The first issue was when arrived at the house with your quest of four siblings and their spouses in their mid-seventies to early eighties. When we got out to enter the house at the prescribed entrance there was no hand rails or ramps to help assist them up the steps.
This has to be some kind of a code for Highlands NC. or a ADA violation and, if not, at least it should be your requirement.
Second, after we got everyone settled into their rooms, we all settled down in the Great Room to discuss our trip plans. I tried to turn on the TV but it would not come on. So, I tried the internet and it did not work either.
I tried calling all the support phone numbers supplied to me and phone numbers on the wall in the house. All were gone for the evening. This was only about an hour after we had arrived at 4pm. I did later get a message from Joe saying he was already off the mountain and that he would come by Wednesday afternoon. Joe did come Wednesday afternoon and he got the TV and internet going. So, we had some entertainment that evening.
But, on Thursday morning the TV did not work again. The internet was working. I did report this to your office. They said would get someone up there as soon as possible. No one ever showed up.
Third, on Wednesday I was going to cook hamburgers on the grill.
So, I thought I would make sure the grill was ready.
I uncovered the grill and found it completely nasty with 2 empty tanks of gas. Cancelled hamburgers for diner meal.
A Gas Grill is list