Brett/Robinson Gulf Corp
When we checked in the unit was horrible. Filthy-mgmt moved us and did the best they could but
We had to move again. Then someone vandalized the lazy river and it was out of use. That's why we book here.
Friendly front desk associates!
Upon arrival we were immediately told there'd be a delay due to a shortage of housekeeping workers. They knocked off 15% cleaning charge just for cleaning. We finally got to our room about 4:30. While waiting we asked about parking an additional car and were told they were totally booked and we could park the extra car 3 miles down the road on their grass lot for no charge. During that entire week, there were at least and at any given time 12 to 15 empty spaces on our floor alone, day and night. We had to worry and go check on the car parked in their field several times. If you have a larger unit with 3 families coming from different areas you would think an additional car (which we were willing to pay extra on top of the ridiculous fee already charged) would be allowed. Once in the room there were several cosmetic issues we had to bring to the attention of the front desk so we would not be charged. The laundry room door was leaning against the wall and all the slat were just hanging (they asked us to put it in the hallway), several holes in the walls, mold in master bath shower, and we ended up sweeping and mopping floors that were turning the bottom of our feet a dirty color. So I guess we basically worked for that 15% they deducted. Master bedroom bed was not comfortable at all. In another bedroom there was a big chunk of the footboard cut out and foam was showing. Unit seemed to be very out dated. There were missing vertical blinds in living area and master bedroom which we asked for someone to come replace, don't know if that was done because when we left they were still missing. The kitchen wasn't as equipped as other places we've stayed. On the positive side, loved the lazy river, pool area and beautiful views. It is a shame though there are guest that let their children run ramped and unsupervised, which makes relaxation difficult. The cost for four nights at first seemed reasonable, but after we stayed there it seemed a bit pricey for what we had to deal with. Not sure I would recommend this complex especially to couples wanting to relax. For future trips I will read the fine print better to make sure about parking rules and accommodations. Also, pictures of these units can be deceptive.