Upon arrival I noticed right away how close to the highway that has traffic 24/7. Upon arrival and entering house 2 things I noticed first. Hot and back to the 70's. Cut the air on and was not working properly. Opened windows to try and cool house down. Now we hear the road noise. Went through out the house and noticed an ammonia cleaning smell. Good it’s been cleaned recently I think. But as the smell went away a musty, soury, poo poo smell according to the family was the true smell of the house. This house is old and it shows. We would have left on Saturday and definitely by Sunday but no where to go. Fans in several of the rooms should have been the indicator right away that this farm style ranch old home was still in the 70's. So I immediately tried to contact VRBO. Good luck with that. Called, emailed, twitter from Saturday until Tuesday. Played sit on hold for 1 hour, then I hang up. Get back on line with virtual reality to eventually a person I think, tells me to call the number. I call and sit on hold for 1 hour. Looked on line and could not find a house or condo with kitchen somewhere else to stay as there was 4 adults and 4 children. We had already bought $400 dollars worth of food, paper products, cooking items, so the hotel that was available would not work. Each night we had to have all windows open, road noise all night long and make it through the night. Tried each day from Saturday to Tuesday and finally after 4 or 5 different online people a person who I will not name emailed and said he would call in 20 minutes. He did call and after reviewing the pictures I had to send twice of the a/c unit mounted on the wall, a temp gauge that just happen to be laying in the house, the cracked window in our bedroom with a hole in it, said he understood our problem. Offered to put us up in a hotel. But as I explained we had all the food and then would have had to eat 3 meals a day out, so we were stuck. It’s Tuesday by now. Kirk who runs this place who is very nice had AC fixed on Wednesday. Repairman showed up at 8am while we are getting ready to ride to Custer State Park for the day. The ac was fixed when we got back on Wed and worked. But it only going to cool down the living room. This is a 2 story 3 bedroom home. On Tuesday I called and got flights out for Thursday morning 7am. Based on my experience with VRBO being so long to help us, do not recommend this house or feel that customer service is good. Bad Experience!!!