豪華なダウンタウンフッドリバービュータウンハウス---フレンドリーな犬に優しい犬

Thank you. Glad you enjoyed your stay.

Thanks for the review and glad you enjoyed your stay. The view is the reward for the stairs!

It was totally my bad that I didn't get the access code to you until 4:07PM for a 4PM check-in. We change the code frequently so don't send it out too far in advance.

I wish we had heard some of your concerns during your stay. The heat/ac registers are all adjustable. The lower, garage floor is not served by HVAC. Closing some of the downstairs ones would have forced more air up. There is/was a bucket of dishwasher tablets under the sink next to the dishwasher. We do indeed, limit the amount of paper product we put out because it has a bad habit of walking off if too much is left out. I could have given you access to the locked supplies if you went through more than we would usually expect. I can't comment on the appliances though they have all been in working order and I have not heard anything from any other guests (other than someone appears to have turned off the ice maker as it said not to be working but was full of ice when I arrived to work on).

Thank you for the feedback and I totally hear what you are saying. It's hard to find the balance. We're not a hotel and are the only unit in the complex that is truly Vacation Rental By Owner- the rest have property managers. There are pros and cons: they have cleaning crews and we have a single person. Some of those units charge more than double our cleaning fee. Ask guest to do less and charge more or vice versa? The checkout instructions are a in the rental agreement pre-booking. I'm glad you enjoyed the rest of your stay.

Thanks for the feedback. We will pass the cleanliness comments on to our house keeper and make sure that there is the proper diligence there. Regarding the AC. It's frustrating to see the first notification of an issue post-stay in a review. All of our contact information is in the unit. When the next renters checked in the day you checked out, they let us know the AC wasn't on and in less than five minutes we had troubleshooted the problem to get it restarted. We'd always encourage guests to let us know if something isn't working or doesn't seem right at the time.

We always want everyone to have the best experience possible and I am sorry that you did not. There are multiple bottle openers (the door key is on one) and there are two wine openers. We have talked to the cleaner about your other concerns and she is going to work on it. There are stacks of extra paper products in the garage. With a call or text any of your issues could have been resolved. As far as the check-in date goes, "I'm sorry" are the first words of my reply. I messed up and owned it so saying that I didn't apologize is simply not accurate. It's good feedback to take to heart, Charles