Casa Bianca by Oraklus

Hello Michele, Thank you for sharing your feedback. We’re thrilled to hear that you enjoyed the home’s spacious layout, beautiful views, pool, and location for your family gathering. We sincerely apologize that certain aspects of your stay did not meet your expectations, especially during the extreme heat and with the concerns you experienced. Since your stay, we have added extra fans, additional dishware, and more hair dryers to better accommodate our guests and make the home comfortable for larger groups. We appreciate you bringing these areas for improvement to our attention. As soon as we received your feedback, we also took immediate attention to address the maintenance items you pointed out with the dishwasher and master bathroom and regret the inconvenience caused. Your feedback is valuable to us as we continue working to improve the property and guest experience. We would welcome the opportunity to host you again in the future, so please feel free to reach out directly if you consider rebooking—we would love the chance to provide you with a better experience and regain your trust. Melissa Director of Operations, Oraklus