La ubicación perfecta en Playa del Carmen, a dos minutos de la playa o la 5ta calle

Thank you for your stay, we enjoyed having you and we hope that you come back soon!

This guest begged us to let them in three days early because of an emergency situation where a Tulum hotel “kicked them out” and they had no place to stay. Our previous guests had just checked out and the condo had not been cleaned yet. We advised the guest that the condo was not ready but he begged us to let them in anyway, which we did. We also suggested that they go to the Fifth Avenue and look for alternative accommodations until the condo is cleaned. They looked around and called us to say that they found nothing and would like to stay in our condo anyway. By then it was late at night; so we agreed. The next morning at 9 am our maid came to clean the condo and did an amazing job, according to the guest’s wife, and everything looked good. When it came time to pay, the guest requested a discount for the first night, which we gave him, even though it was not our fault that the condo was not ready for their emergency situation. There were no complaints from this guest about anything during their stay, other than the discount was not big enough. And there are no explanations here why his stay in our condo was “not good”. All we can say is: NO GOOD DEED GOES UNPUNISHED!