Unfortunately we did not have a good experience at the Grape Escape whatsoever. For context, I have never left a bad review about anything in my life, but felt compelled to do so after this experience. First we were told a week before the check in date that the dock was broken and unable to be utilized. We had already rented a boat and this was a primary reason we rented the property. Communication was less than ideal and eventually we were told we could use it for brief pick up/ drop offs, but couldn’t keep the boat there as expected. A request was made for reimbursement at that time, which has still, 3 weeks later yet to be answered. Upon arrival we were met with a house infested with bugs. While I certainly understand the location and time of year makes it more likely there will be bugs, we did not expect spiders on the ceilings inside bedrooms, bugs in the sheets and all over the couches. Next we discovered rodent droppings approximately 6 feet away from our children’s beds which we feel is unacceptable. Lastly we were unable to bathe at the residence due to the water being a deep yellow / brown color, this forced us to travel to family in the area to bathe our children. The exterior was clearly not cleaned, everything was filthy and unusable unless we spent time cleaning it thoroughly. I have reached out to management requesting reimbursement and answers and have still, yet to receive an answer. Please see attached photos.