The owners live in Germany and are very difficult to deal with. They expected us as renters to take care of multiple issues for them, or blamed us if something was not working right. We are from Illinois and stayed there in January 2021. No one had stayed in the home since March of 2020. Their garage door did not work when we arrived, but they said it worked when they left and we must have broken it. They arranged to have someone to come and fix it, and asked that we wait around the house for the afternoon and the next day for the repair person to show up. The internet service is terrible, and I had to use my IPhone way too many times as a hot spot to be able to send emails to my clients. The owner denied it and once I had enough account information to contact CenturyLink I was advised the issue was probably due to the age of the router. I told the owner and they did nothing about it. The owner accused us of not paying VRBO as they had not yet received their payment from VRBO. We absolutely paid with the booking and I emailed the receipted email to the owner. They responded and told me that since I had all of the information, I needed to contact VRBO to find out why they were not paid. Which I did (twice), and while VRBO could not talk to me about the owner's account, they did advise it was probably the owner's bank or their tax form was not up to date - which the owner then denied. The bedsheets are very worn and pilled. I told the owner which they denied, so we went and bought new sheets. The palm rats are very noisy at night running around on the roof (and peaking at you through the lanai) and rustling in the foilage outside of the lanai. The owner responded by telling us where to find the black box and the poison and how to use it. If you are familiar with the term "helicopter mom", this owner is a "helicopter owner". Calls you, emails you, to check in on you - but not to take care of issues. Has outside cameras (we think they are just outside) which they use to watch you. They do not have posted on their VRBO page that they have cameras, which is a violation of VRBO policy. And certainly spying on your guests is not in keeping with VRBO policy either. All of this is really too bad, as the house is located in a decent location, and the view of the lake is pretty. There is much more to this story, but I am running out of room. This owner needs to remove themselves from managing the house and hire someone.