4 Bedroom, 5 beds, 4 Bathroom, Sleeps 10
- english, french, spanish
About Monica Tranter
Monica and Rayda fell in love with Villa Natural at first sight. Its location and architecture make this house unique. Its vast exotic garden and pool are a haven in the Cancun Paradise!
Monica Tranter purchased this Villa in 2012
100% refund if canceled at least 14 days before arrival date. 50% refund if canceled at least 7 days before arrival date.
First off Martina was wonderful, and a great cook, she helped with anything we needed. The house was very nice and clean, there was ample space for everyone. The only negative is the roof needs some work, and the toilets took some getting used too, other then that it was a great experience. Thank you for a wonderful vacation!!!
Thank you so much for your stay, we have been very glad to have you at Villa Natural! Martina is indeed a pearl and she makes each guests feel at home. The roof is a traditional roof which needs adjustments, we are in the process of completely changing it, it will be completed mid May. We hope to have you and your family in the future!
Nice villa with lots of green areas
The owner was very helpful with information and directions, Martina the maid it was very friendly and helpful, will love to come back in the future
And you will always be welcome!!
It is amazing here!!
My family stayed there for a week, & we love the beauty of the property!! The area is so clam. It is very close to everything and the house maid is the best she made sure that we were always comfortable and took care of anything that we asked for right away.
My friends and I enjoyed our stay. We stayed there for my birthday getaway in Cancun. The maid and owner communicated well with us. The house is just like the pictures, truly a villa.
A Vacation Nightmare
We rented this huge home for my husband's birthday. Communication with the owner and staff started out very pleasant and they were very responsive.
Trying to find the house with no street lights or phone signal was very hard. The area looked a little sketch, but the home is gated so you do feel a tad bit better once inside. When we finallly arrived, the house maid decorated and had a cake waiting for my husband which I asked to setup and my husband was surprised and thankful. We knew the home was on a large lot and would have insects and critters, however no one told us that there was no running water for the toilets. The home is considered eco friendly (which is okay, if they made us aware from the beginning). We also had 2 large spiders (which I'm allergic to) in our room and bathroom, so we could not stay (even with the toilets not having running water we considered staying, but I am allergic to spiders). My guests were not comfortable either, so we moved to a hotel.
We called the owners the next morning and they were very pleasant and apologized for any inconvenience and said they couldn't spray the home and area as much because it is eco-friendly. They assured they would refund us for the stay minus the night we stayed and for the cake. Since then, they have not responded to any messages or refunded our money as promised. We paid for a home we could not stay in, and hotel rooms for 6 guests (since it was technically our fault for picking the location)... what a gift to my husband's wallet for his own birthday...
If we knew the area was not as described, we would have choosen another property.
Allow me to complete your statements with some facts you might have forgotten. Prior to arriving to our property, and since it was your husband's birthday, you requested to have a cake, champagne, balloons, banner etc ready
We did prepare the house in order for you to celebrate the birthday without having to worry about purchasing everything upon your arrival. The cost would have to be reimbursed as agreed.
You have spent a night and declared the next day that you have noticed a spider in the bedroom which worried you at that time since you were are, as per your statement, highly allergic.
You have left the property, VRBO has reimbursed the stay upon my approval. You have "forgotten" to reimburse the night you have spent and the birthday cake, champagne etc etc
Our maid has remove the spider from the bedroom which had a size of half an inch. We have the strong impression that you wanted to entertain a party with guests since as you know the house is rather large. Most of the properties in the Cancun area do not have such a large garden and pool area. A lot of properties do not allow parties. Once done, you have managed to leave the property under the pretense of a spider and a roof leak without honoring the cost.
But it appears it was not enough, you had to leave a comment with a very biased version of the events. Quite despicable.
Nice quite area perfect for large families.
Nice quite area. Perfect for a large family. Everyone was comfortable and each room had its own bathroom. The staff was very helpful. Uber accessible. Yes, there were ants but that's expected for the area. Having the landry done was great. The property was bigger than we expected.