アウトドアリビングエリア!! デッキの周りをラップ！ 豪華な景色！ 3BD OBA

Thank you for taking the time to leave us this feedback. We are terribly sorry for the issues you encountered during your stay. We worked closely with you via phone calls and texts leading up to your arrival to get your family in the condo very early on a busy turn around day. We rushed our housekeeping team to get in the condo after 10AM when the previous guest checked out and have it ready for you shortly after noon. While I am happy that we were able to accommodate your very special early check in request...I am very sad that as a result our normal housekeeping and inspection times were reduced which I am sure resulted in your negative feedback. Our housekeepers arrive with clean, fresh, high quality linens for every cleaning. Any permanently stained linen is always discarded and replaced. I do not know how they missed this stain, but I would have been out there in moments at any hour with a new set had I just known there was an issue. All I needed was a phone call or text and the issues would have been resolved. Once again, thank you for the feedback and I have addressed this with my housekeeping team. We will do our VERY best to make certain this does not happen again.

This review is absolutely one of the most heartbreaking that we have ever received in the 11 years we have managed properties in the area. We are so sorry that you had such a bad experience – I cannot tell you how sorry we are. We work incredibly hard to prevent any bad experiences and if you review the reviews for this property and the 120 others we manage you will see mounds of evidence of that. I do not want to discount your concerns and issues whatsoever because we respect all of our guest’s opinion and feedback. We will do everything in our power to prevent a review like this in the future. I do want to mention that we specifically state in writing multiple times to our guests that we are here! Here for absolutely anything! We are experienced locals and have endless resources and contacts. You would be shocked at what we can do in a few hours...if we just know there is an issue. We are available via email, phone and text 24/7. We and our staff are endlessly accessible. The issues you found in the condo have been reviewed and addressed. All new TV’s have been installed as of this week; the building is in the process of being completely re-wired with a designated fiber line – this condo was re-wired the week after your stay. Summer House now has one of the best internet connections of any condo in Orange Beach. The same type wiring and connections you find in brand new buildings. This can be verified with Secure Vision who is handling the building wide upgrade. The owner swapped out two living room chairs this week so new furniture additions have been made. The mattresses are only 2 years old but we are investigating to see if some issue. The minor shower leak has been fixed. The deck furniture seems to be fine, but we will monitor. We own the cleaning company and have the highest standards of cleaning in the area. The highest! We have addressed your concerns with our cleaning staff. We are replacing the coffee maker. Had we know there was an issue with noise from neighbors we could have worked with onsite security to help. Once again, I am so very sorry and we would have loved to have worked with you on any one of these issues had we just known there was a problem. I do hope future guests will read and consider the very recent favorable reviews for this property. Also, future guests please know that we care and we are here…just simply reach out to use via text, phone or email and we will immediately work to correct any issues!