利用可能な8月のスペシャル!!!

Dear Manuel, at the moment of the reservation, as well as on the VRBO page there is a specification of the resort fee of $15 per family per day. There is no surprise for this. You know it when you booked and before you do it. The parking space in front of the villa it's for 2 cars. This is correct. You can not image that there would be 4 cars parking for each property ... ? However, for exceptional case, for big groups ( that should not suppose to stay as the maximum is up to 7 guests ) , there is a big parking space to the entrance of the resort. You could have lived the other car in that parking if necessary. With a short call to me or email I could have explained to you this and avoid a 2 stars review I suppose. Regards, Nicole

Dear Xiomara, you arrived 2 hours in advance before your check in hour. In this case, the reception is not allowed to give you the access as they don’t know if the apartment it’s ready or not for your check in . Kind regards, Nicole

Dear Guest, thank you for your review. I would much like to mention that the internet service is provided by the Regal Palms Resort . There was an issue in several properties during your stay and a technician went over to resolve and reset the router but no one opened the door as your father was not able to move to the door . Unfortunately we can't enter into the villa without the acceptance of our guest . I am really sorry for the inconvenience . Kind regards, Nicole

Dear Natalie, i just read your candid review regarding your stay and I will be more then happy to answer. Position: Regal Palms Resort is with very easy access from US 27 , and there are 2 guests entrances and other 2 that are for employers and trucks. When you make the reservation you receive an accurate Driving Direction instruction as well as the physically direction so you can add it to your GPS. However if you have problems in reach the resort, you can call us or call the 24h reception. The $15 fee per family per day is mandatory and we advise it when you make the reservation as well as in the page and in the confirmation file so please note there are no surprise. This is a resort fee and it's collected by the reception. You have been informed about this when you received the confirmation, in case you do not noticed it when you checked the villa. This is correct, the villa have 2 car parking lot in front of the villa as it suppose to be 2 families at maximum in the property. However there is a big parking available next to the pools area. The water is coming from all the showers but there is a tricky way to make them work and they have a ring on the end so you need to drop it in order to connect the shower. There is a guest book for the information regarding how to use the showers. However, if I would not know how to turn them on I would call the owner?manager and not put it in a review. There is no way i can help you if you do not advise while you are staying there. For your next rentals of vacations homes, I would suggest you to stay in contact with the owner or manager in order to assist you with the small issue you could found during your stay. I am sure the most of them would be happy to help and assist you so you could have a better stay and avoid bad rewires . Kind regards, Nicole

Hi Tonya, thank you for your candid review regarding the Villa. Unfortunately, even if all the properties are pest controlled periodically by a professional company in Regal Palms, we are in Florida and ants an other insects can be found specially in the kitchen area. This is why we are kindly asking to keep all the food in the fridge and do not live open food on the countertop. We have TV's in the master suites and in the living room. The beds maybe where uncomfortable for your style, honestly we have not received any complain regarding the beds, but could be a personal impression . Dryer it's working well, unfortunately a past guest broke the handle so it need to be closed with a tricky . Just a short call to us would have resolved the issue. Kind regards, Nicole