2/10 Péssimo
Jason M.
27 de julho de 2023
Aspetos negativos: Limpeza, check-in, comunicação, localização e exatidão do anúncio
Completely awful
DO NOT stay here! It's run by a management company not an owner which means you are an afterthought at best once they have your money.
Pros
* The apartment was modern and the neighbours were really helpful (see cons)
Cons
* It's more Los Remedios than Triana
* While we were waiting for check in one very dodgy guy was hanging around looking at our luggage. We had to briefly leave the area.
* There were a few cockroaches inside
* The communication from the management company was abysmal. They ignored most messages responding only when it concerned payment. Check in information was never provided. I had to track them down and call them myself to find out where we were going.
* On the final night the wall mounted boiler started overflowing and there was hot water everywhere in the kitchen. The emergency numbers provided were no longer in service and it took them hours to respond by WhatsApp. Luckily the neighbours helped by getting a ladder and turning off the supply. I moved my family to a nearby hotel and the management company agreed to reimburse me for the one night we were there. A week later they have not done this and are not responding to any messages.
I will be lodging a complaint with VRBO imminently.
Jason M.
Estadia de 2 noites em julho de 2023
