アパートメントGaillands North<br> シャモニー

Hi Julie We were gutted to hear that the apartment wasn't clean enough and we have asked the staff responsible to go back and give it a deep clean. Had you let us know about these issues we would have sent the cleaners straight round to re-clean the apartment. I'm really glad to read that the cobwebs and cooker hob did not distract from your holiday experience too much and you would rebook. I hope you do, as we would like the opportunity to see how the apartment is developing. Thanks for staying and reviewing.

Thanks for the feedback on the blinds. We will get some installed. Hope to see you again in Chamonix. Mont Blanc Retreats

Nous avons été très désolés d'apprendre que ces clients n'ont pas apprécié l'appartement et nous avons été surprisé d'entendre leurs commentaires négatifs, car cet appartement a été rénové en novembre 2017. Nous sommes conscients que nous devons ajouter plus de stockage de vêtements à la deuxième chambre à coucher, mais l'appeler un jardin d'hiver semble plutôt excessif. Beaucoup de clients préfèrent rester dans la deuxième chambre, car il a une meilleure vue sur les montagnes et la pièce est bien chauffée. Le balcon, qui est considéré par de nombreux clients d’être la caractéristique la plus forte de l'appartement, a été sous la neige ces derniers mois, il est donc tout à fait possible que les déchets laissés par les invités précédents, puis recouverts de neige, soient entrés vue lorsque la neige fond. Nous sommes toujours disponibles pour envoyer des nettoyeurs dans le cas où nos clients trouveraient l'une de nos propriétés ne pas être à la hauteur de leurs normes. Malheureusement, une fois les invités partis, nous ne pouvons pas faire grand-chose pour remédier à ces problèmes. De même, en ce qui concerne l'absence d'une fondue dans l'appartement, nous aurions heureusement apporté un s’ils ont demandé. Nous espérons que les clients potentiels qui envisagent Appartement Gaillands North regarder plus loin que cette seule critique 2 étoiles au moment de décider s'ils veulent rester ici. Les photos de l'appartement ont été prises en Décembre 2017 et montrent l'état actuel de l'appartement après la rénovation en Novembre 2017 et la propriété à 4.6 / 5 avec 16 avis de voyageurs, qui, nous espérons, montre la satisfaction que la majorité de nos clients ont avec leurs séjours à l'appartement. ---------------------------- We were very sorry to hear that these guests didn’t enjoy the apartment and were surprised to hear their negative feedback, as this apartment was renovated and refurbished in November 2017. We are aware that we need to add more clothes storage to the second bedroom, but to call it a winter garden seems rather excessive. Many guests prefer to stay in the second bedroom, as it has better views of the mountains and the room is well heated. The balcony, which is considered by many guests to be the strongest feature of the apartment, has been under snow for the last few months, so it is entirely possible that rubbish left by previous guests, and then covered in snow, has been coming into view as the snow melts. We are always available to send

Thanks for the great review and it is great to hear that the binoculars are getting used. :)

Thanks for reviewing. It's an amazing view! If gazing up on massive mountains is your thing, then Gaillands North has one of the best views in the valley. We're really glad to hear you loved it too. Hope you come again.

Thanks! We agree, Gaillands North is a fantastic and unique apartment! We do all we can to make sure all our guests have a fantastic time. We organise ski hire, passes and lessons if you need them and we are always on hand to sort any problems out you might have when you are staying. Bob Drury - Mont Blanc Retreats

Thanks for the positive feedback! We hope to see you again here in Chamonix. Kind regards Mont Blanc Retreats

Thanks for the great feedback Mark! We agree that the terrace is probably the best in Chamonix for views. There's a pair of binoculars there so you can watch the climbers on Mont Blanc from the comfort of a deck chair...

Thanks Madeleine for the very positive review. We look forward to having you stay again with us.

Thanks for the great review Nicholas G. It's true, Gaillands North has the most outragous terrace to BBQ on, with Mont Blanc and the huge rock&ice walls of Aiguille de Midi literally breathing over you. Since we renovated and redecorated the apartment and put in the oak flooring we've had nothing but glowing compliments from everyone who stays there. Thanks again for taking the time to write a review for us.