＃3チェスター@ルーンレイクのバーチウッドコテージ。 家族向けのウォーターフロント

Dear Charleen, Thank you for the 5-star review! We are so glad you enjoyed your stay at Birchwood Cottages at Loon Lake, and we hope to welcome you back again soon.

Allison, we're so glad you were able to get away for a long weekend at the lake and enjoy the outdoors! Thank you for being great renters!

Erin - thank you for choosing Birchwood, and for the wonderful review. We appreciate your business, and we're glad you got to enjoy the beach and beautiful weather!

Rachael - thank you for choosing Birchwood, we are so glad you were able to enjoy yourself and be close to your family! Look forward to seeing you again!

Hi Ann - we're glad you enjoyed your stay! Wish you would have mentioned the coffee pot to us, we have spares in our office for this type of thing, and Pat tested it this morning and got to enjoy a hot cup from the porch of #3! If you choose to come back, we'll gladly treat you to coffee from my favorite place, 9 Mile in Schroon!

Prisca, we thank you for choosing Birchwood, and providing such a detailed review for future renters! We have a much more relaxed cancellation policy this year (especially due to Covid), and while it is not explicitly reflected on VRBO due to their user interface options, we hope that if there was an issue with cancelling you could reach out to us directly and we could definitely work something out. It's also stated in our contract and emails that are sent, about the relaxed cancellation policy this year. We are reviewing and updating (if necessary) our descriptions for (all) of our units on VRBO to reflect that you need to bring your own sheets and towels and the other items you mentioned. A few of our other listings for the other cottages on our property do state that you need to bring your own, but it was a miss in #3s description. We do state this in the contract that is sent to you after booking, but that is after the fact -- so we will edit it to make it more apparent! A quick reset of the TV is all that is needed (that our caretakers are happy to do for you if it can not be figured out)...if the power goes out -- the cable boxes provided by the company need to be reset. The garbage responsibility is again, listed within the contract sent to you - but we will work to find a way to make it apparent on VRBO as well. We hope overall you were able to get away off the grid for a short time and enjoy the peace and quiet and beauty that the Adirondacks have to offer. Thank you!

Sara, we do thank you for choosing Birchwood, and we appreciate the feedback from our renters. In the 5 years we have owned Birchwood, we've taken on renovating 3 of the cottages, with 3 remaining to be renovated, one of them is the cottage you stayed in. Our units are cleaned to CDC / BOH guidelines, but if something was not up to par with your standards, we hoped you would reach out to us or our onsite caretakers immediately, and we could have had our cleaning company come back immediately to rectify the situation. For the water heater, as soon as we read your review, we called a plumber and found out it was a bad element, had you let us know - it could have been fixed same day -- that is why we have 24/7 on site caretakers to help with these items (as well as an additional heater for these unpredictable Adirondack weather swings. As is stated on VRBO, within our contract, entrance instructions and email reminder - sheets / towels are not provided, cleaning no longer needs to be done by the renter (you must have been reading an old sheet in the cottage, of which we have removed), and garbage disposal is to be handled by the renter as well. The pandemic has caused us many obstacles in regards to what shared equipment we are allowed to lend out, of which the rec room and boats / kayaks being some of them...we are hoping this pandemic does not rear it's ugly head for our next season! Our Covid-19 tab on our website is updated pretty regularly with all of these DOH guidelines included for our upcoming renters to read. As for the spotlight from the Lodge -- that unit had renters in it - and we will be addressing that with them directly, we apologize that other renters caused you a little bit of discomfort! We do hope overall you enjoyed your mountain lake getaway in the midst of these trying times. Thank you!