I have been looking at this property since I bought a raffle ticket to win a stay. To say I was disappointed would be an understatement. Check-in was not seamless, although I sent a text message from the ferry terminal, the property manager arrived after me. The house was filthy. Food on the front of the appliances and some walls in the kitchen. Every glass in the cabinet was dirty and I had to wash them all. Speaking of which, the first thing I wanted to do was wash my hands and there was no hand soap anywhere. Dispenser on the wall for hand sanitizer completely empty. No shampoo, conditioner, or soap provided as indicated in the amenities. Sent a text to the property manager advising none of these items were provided. She
finally replied to me 5 hours later at 10pm. I had already purchased what I needed. She advised she could send someone back to clean the next day. I was not interested as it would take a crew of 3 to work for a couple of days to get the house to par. It is not my job to supervise a cleaning crew. The house was supposed to be stocked and cleaned upon arrival and it clearly wasn’t. Ants were all over the kitchen, laundry room and some bathrooms. Bathroom mirrors still had someone else’s toothpaste stains on them. I have been to México over 40 times and have stayed in many resorts, hotels, villas and have never seen such a dirty home. It is pretty clear this is a failed subdivision (most homes are vacant) and the owners are doing as little as possible to get it sold and move on. As for a gated community, there is an old rope laying on the ground, not exactly gated in my opinion. I would be very skeptical about renting this property, it certainly was not a good experience for me. The golf cart rental arranged by the property was another disaster in itself. It is very unfortunate this home has not been taken care of, it could be quite beautiful if someone took the time to clean it properly. I could go on and on about what else was filthy but I think I have painted a pretty clear picture. There was also garbage floating in the pool when we arrived.