ビーチハウスオンザリッジ-カイテリテリホリデイホーム

Thank you so much for taking the time to leave us a positive review! We're thrilled to hear that you enjoyed your stay with us and we hope to have the pleasure of hosting you again in the future. Thanks again for choosing to stay with us!

Thank you for sharing your feedback. I’m so sorry to hear that the apartment wasn’t properly cleaned when you arrived—that is certainly not the standard we expect for our guests. I completely understand how frustrating it must have been to have to clean before you could even start enjoying your stay. The sticky kitchen, bugs, and unpleasant smell are absolutely unacceptable, and I sincerely apologize for the inconvenience this caused. I will be addressing these issues with our cleaning team right away to ensure that the apartment is thoroughly cleaned and fully ready for guests upon arrival in the future. I’m glad to hear that the location and the apartment itself had potential, and I’ll be working to improve the overall cleanliness and maintenance to make sure that future guests have the experience they expect and deserve. Your feedback is invaluable, and I appreciate you bringing these issues to my attention. I truly hope you were still able to enjoy some aspects of your stay, and I hope to have the chance to welcome you back once these issues are resolved.

Thank you for sharing your experience, Anju. We're sorry to hear your stay did not meet expectations and that you encountered several issues during your time at the property. We take your feedback seriously, especially regarding cleanliness, privacy concerns, and the condition of the amenities. We will investigate these matters further to ensure they are addressed promptly. Your comfort and privacy are important to us, and we regret that this wasn't reflected during your stay. Reputation & Resolutions Coordinators, Bachcare.